Item: Agile CRM
Rating: 10
Author: João Mauricio

Use Cases and Deployment Scope

We have used Agile CRM throughout the company and mainly to manage customer information and giving the possibility to classify and score them. With this we have great visibility of customers who have great potential to approach them and bring better direction. It is a software that has a fair price and I can say that it is one of the best options on the market in this segment.

Pros and Cons

Intuitive and friendly interface.
Fast and efficient technical support.
Easy integration with other software.

Help and tutorial material needs to be refined and updated. There's a lot of outdated stuff.
The software for android needs to be optimized, as it has crashed and slowed down.
Difficulty importing contacts.

Return on Investment

Great integration with gmail and outlook.
Increased sales productivity.
Better analysis with smart reports.

Key Insights

Do you think Agile CRM delivers good value for the price?

Yes

Are you happy with Agile CRM's feature set?

Yes

Did Agile CRM live up to sales and marketing promises?

Yes

Did implementation of Agile CRM go as expected?

Yes

Would you buy Agile CRM again?

Yes

Other Software Used

Alcatel-Lucent OmniAccess Wireless Access Points, Cisco DNA Spaces, KeySurvey

Usability

The tool has an affordable cost and is better than some market competitors. For delivering a great experience with a friendly user interface, low price, great technical support and several features that contribute to IT, sales and marketing teams, I recommend Agile CRM to friends and colleagues looking for such a solution.

Support Rating

The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.

Likelihood to Recommend

Agile CRM is amazing for managing customers, marketing and business processes and also sales pipeline. Everyone on the team was able to understand the tool very quickly. One of the things I like most is the lead scoring and ranking system. I love the reporting feature and with that we are able to create customer reports that have some potential and this greatly optimizes the company's sales team.

Agile CRM: An incredible and complete CRM tool at a good price.

Overall Satisfaction with Agile CRM