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Apptoto Reviews and Ratings

Rating: 8.4 out of 10
Score
8.4 out of 10

Community insights

TrustRadius Insights for Apptoto are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Abundant Features: Many users have expressed that the software offers a wide range of features to meet their needs. They appreciate the extensive functionality provided by the software, allowing them to streamline their scheduling and appointment management processes effectively. Users find value in having access to various tools and options within the software, enhancing their overall experience.

Robust Customization Options: Several reviewers have mentioned that they appreciate the ability to customize the software according to their specific requirements. The software allows for flexibility in adapting to different business models and workflows, enabling users to tailor it according to their unique needs. This level of customization capability empowers users to optimize their use of the software and make it align seamlessly with their existing processes.

Prompt and Knowledgeable Support: A significant number of users have praised the support team for their helpfulness and responsiveness, providing prompt assistance whenever needed. Customers mention receiving knowledgeable guidance from the support team, which has been crucial in resolving any issues or questions they may have encountered during their usage of the software. The responsive nature of the support team ensures that users can rely on timely help when required, contributing positively to their overall experience with the product.

Reviews

5 Reviews

A good software to prevent no-shows

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Apptoto provides fully customizable appointment messaging software that connects to the user's existing calendar and address book, finds contact information, and can send SMS text, voice, and email messages to remind before and after appointments. Its main purpose is to reduce no-shows by up to 90% with automated reminders, but can also be customized to send follow-ups, schedule appointments online, carry on two-way conversations with new and existing clients, and improve client communication.

Pros

  • Send follow-ups
  • Schedule appointments online
  • Carry on two-way conversations with new and existing clients

Cons

  • No desktop application
  • No mobile application
  • Some reminders are not delivered

Likelihood to Recommend

For people dealing with a high volume of clients and are heavily reliant on meetings. For someone who is not dealing with much traffic, it is easier to keep tabs on their schedule and stay on top of their appointments, so Apptoto will be just a luxury. However, make sure to keep a backup source as well, for example, a mobile calendar.

VU
Verified User
Engineer in Research & Development (10,001+ employees)
Vetted Review
Apptoto
1 year of experience

Apptoto: Single Solution for Multiple appointments.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Apptoto is used in the organization mainly for appointment scheduling across the teams. it made communication easier by reminding the availability of the teammates which is rather challenging if the team size is bigger. this is a very crucial feature of this product. furthermore, it has the capability to schedule appointments and reschedule as per the availability.

Pros

  • Appointment Reminders.
  • Availability confirmation
  • Schedule and reschedule the appointments.
  • SMS alert.

Cons

  • Language support can be enhanced.
  • In person training about the features.
  • Send Location service can be improved.

Likelihood to Recommend

As per my previous experience with this software, It is well suited if you are having a meeting with a large audience and not sure whether everyone is available or not, This tool is convenient to capture those responses and give a collaborative view about the situation. Based on the availability factor we can decide whether to reschedule the meeting or carry on with it.

VU
Verified User
Engineer in Quality Assurance (1001-5000 employees)
Vetted Review
Apptoto
1 year of experience

Apptoto to the Rescue!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We don't just use Apptoto for its original intention, an appointment setting & a reminder program. We use it for these purposes, yes, but we also use it and have manipulated it for use as an aggressive marketing campaign tool. We use it to remind our customers their yearly service is due to their equipment, based on their anniversary date from the prior years' service or new equipment purchase. So over X days/weeks/months, we use Apptoto as a drop marketing campaign generator. It is a manual process to set up, but once you fire it off, you don't need to babysit it to work it methodically.

Pros

  • Setup
  • Ease of Use

Cons

  • Salesforce Integrations
  • Support with making custom integrations

Likelihood to Recommend

<ul><li>Apptoto's customer support is some of the best I have interacted with. They are patient, kind, and have follow-through. This app works amazingly well for Appointment setting and reminders. SO simple to use.</li><li>For full-spectrum Salesforce integration, it does need some help. Although, with that, I am attempting to do probably out of the realm of intention with this software. It has the potential to do so much more with SF or other CRM's if they wanted to do so. </li></ul>

KJ
Kurt Johansen
DBA and Process Manager in Information Technology at Angel Water, Inc. (51-200 employees)
Vetted Review
Apptoto
3 years of experience
View profile

Worth the Investment

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Apptoto across the company to securely book new consultations as well as existing client consultations in order to more effectively reduce no-shows and confirm appointments through text messages and emails. Our clients appreciate getting the messages in advance and we love being able to see who has confirmed and who hasn't before the appointed times.

Pros

  • Easy to use.
  • Convenient for clients.
  • Reduces no-shows.

Cons

  • No mobile-app.
  • Not the most mobile-friendly.

Likelihood to Recommend

Anyone booking clients over the phone and looking to confirm these appointments ahead of time should be using this software!

MB
Mandi Blackburn
Administrative Assistant in Legal at Law Office of Stephen P Shepard (1-10 employees)
Vetted Review
Apptoto
1 year of experience
View profile

Make Sure Clients Show UP

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Apptoto to confirm information with clients and to remind them about appointments. The system can send email, text, and phone messages and lets us know if they confirm, need to reschedule or cancel. It reads information directly from our PSA that talks to Google Calenders, including date/time, location email and phone number.

Pros

  • Automated contact of client.
  • Once a client responds it won't send additional messages.
  • Outstanding support.

Cons

  • Lack of integration with Zapier or IFTTT.
  • Sometimes clients get confused about what to do.
  • No mobile app.

Likelihood to Recommend

Perfect when you rely on people showing up on time and at the correct location.

DG
Dave Greenbaum
Technician and Owner in Professional Services at DoctorDave or incorrectly Dr. Dave or DrDave (1-10 employees)
Vetted Review
Apptoto
4 years of experience
View profile