Arcserve UDP

Score7.9 out of 10

13 Reviews and Ratings

Community insights

TrustRadius Insights for Arcserve UDP are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Well-designed User Interface: Many users have praised the well-designed user interface of the product, finding it intuitive and easy to navigate. This positive experience suggests that the product was designed with the end user in mind, prioritizing ease of use and efficiency.

Helpful Customer Support: Several reviewers expressed satisfaction with the customer support provided by the company. They found the support team to be helpful, suggesting that they received prompt and effective assistance when encountering any issues or questions. This positive interaction with customer support indicates that the company values its customers and strives to provide satisfactory assistance when needed.

Ease of Implementation and Cost-Effectiveness: Users have mentioned that they appreciate the ease of implementation of the product, as well as its overall cost-effectiveness. The pricing tiers offered by the company were also considered positive aspects. These comments indicate that users find value in using this product due to its affordability and ease of setup.

Reviews

3 Reviews

Enterprise Features for SMB Costs

Rating: 8 out of 10

Incentivized

December 4, 2021

Use Cases and Deployment Scope

We have leveraged Arcserve [UDP] backups for many years as our sole disaster recovery solution. We are able to offer up-to hourly backups as well as our own home-brewed direct-to-cloud capabilities back to our own data center for our clients, keeping costs incredibly low for enterprise-level features. In all the years we have used Arcserve [UDP] we have never had a failed recovery, reliability and scalability are the names of the game!

Pros

Stability of agents
Flexibility (able to load on low-end hardware in a pinch)
Reliability of backed up data

Cons

Multi-tenancy, the UDP product is very singular in its levels of deployment, while able to be connected for moving data around they remain their own individual units.
Reporting needs help in general, but especially as it is difficult to ascertain 'most recent backup' it is mostly just success/fail data.
Simplicity, as an enterprise product it can have a steep learning curve.

Likelihood to Recommend

If I were speaking to a fellow Managed Service Provider, I would likely NOT recommend this product. There are simply too many other tools out there that are better hitting this particular market. And the pain points that we do have with them are especially difficult because of our business model. However in speaking to pretty much anyone else in IT/Disaster Recovery this is an enterprise tool built to handle anything you throw at it. UNC paths and linking backup servers to one another, the flexibility of the tool allows for maximum cost savings if you build it right.

Jared Miller

Network Operations Manager in Product Management at Doberman Technologies, LLC (11-50 employees)

Vetted Review

Reseller

8 years of experience

Verified on LinkedIn

Reliable and easy to use

Rating: 9 out of 10

Incentivized

November 21, 2020

Use Cases and Deployment Scope

We use it to backup our dev, test, and some prod workloads on an on-prem SCSI Dell disk-based backup appliance. It helps reduce the risk of losing information.

Pros

It is reliable and once it is up and running you do not need to worry about it.
It is flexible; you can use it to backup on-prem or in the cloud.
Backup and DR

Cons

Still a nich player
It has taken long to mature and evolve but they are on the way.
Dedup is not the best.
Not a SaaS solution.

Likelihood to Recommend

Midscale infrastructure where a simple and easy to configure and use backup solution is needed to protect workloads on-prem or in the cloud workloads. If you don't want to keep your backups on-prem, you can have them in the cloud.

humberto martinez

CIO (Chief Information Officer) in Information Technology at desarrollos delta (201-500 employees)

Vetted Review

4 years of experience

Arcserve UDP 7200 Appliance - does exactly what we need it to.

Rating: 9 out of 10

Incentivized

March 26, 2020

Use Cases and Deployment Scope

We use Arcserve UDP as our primary business back-up for files, emails, and various databases. We have two Arcserve 7200 appliances that replicate a copy of all our backups. One kept off-site to ensure redundancy; both are managed through a single console and are connected via our corporate VPN.

Pros

Setup - was really easy to set it up and get started
Speed - incremental backups are fast
Deduplication - seriously good at reducing the amount of data stored and replicated
Simple interface - really easy to use and monitor.

Cons

Notifications - on the odd occasion something doesn't work, I get way too many email notifications!
Explanation of issues - sometimes when there is a problem, the explanation is a bit lacking in the logs as to why
Flagging of errors - sometimes minor errors just get a warning flag, and it doesn't really notify you that they are there.

Likelihood to Recommend

Well, in the first month we had the box up and running a SQL database server died, we restored full functionality in less than a day--Arcserve UDP probably saved my job too so that's a plus. Arcserve UDP is really good with granular email restore, the built-in tool is superb. The particular appliance we have may not be suitable for larger environments, due to its storage size, but it has worked for us for about 4 years, and we expect to get at least one more out of it before we outgrow it, which is what we expected. Most of the time, it's set and forget; rarely does it give me any troubles. It runs, and I know I can do restores quickly as needed. It makes my life as a network admin much easier, as it's one less thing I have to worry about.

John Robinson

Network Administrator in Information Technology at Children's Defense Fund (51-200 employees)

Vetted Review

4 years of experience

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