Aventri Reviews and Ratings

Rating: 5.4 out of 10

Score

5.4 out of 10

Community insights

TrustRadius Insights for Aventri are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

eTouches serves as an online event management platform that offers a range of robust and user-friendly registration services. Users have found it particularly helpful for managing multiple events seamlessly. Aventri's clean and simple website design allows for easy updates, including the ability to provide important information related to COVID-19. The platform's email service is widely used to send newsletters and event announcements to a large membership base.

One of the key use cases of Aventri is its ability to create registration websites and mobile apps for conferences, enabling attendees to access critical information without staff assistance. It effectively handles various modules such as abstracts, registration, surveys, and more, making it a comprehensive event management system for annual conferences. The platform's one-stop-shop approach allows conference attendees to conveniently register, make payments, book hotels, and access all necessary conference details from one central location.

Aventri also proves to be valuable in assisting with meeting space layouts and logistics specifications for conferences. Clients across different industries have leveraged the platform for their registration needs, including lead retrieval, venue sourcing, website creation, mobile app development, and expo platforms. Additionally, eTouches excels in managing complex programs with multiple sessions and varying class sizes.

The travel module within Aventri has been highly praised for its exceptional assistance in managing rooming lists and speakers' travel arrangements. Overall, users appreciate the ease of navigation and the comprehensive range of features offered by eTouches in streamlining event management processes.

Reviews

6 Reviews

A helpful and resourceful tool.

Rating: 7 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

We used Aventri to create a registration website for a conference which doubled as a mobile app so members could get the most important information they needed to know without having to ask our staff questions. We wanted a clean and simple website with four pages, and we were able to update it with important information (especially COVID-related updates). Previously we used a completely different company to create an app for the event but decided to try Aventri for almost every aspect the past year.

Pros

Creates a clean and professional registration page
Easy for the client to use
Help was readily available

Cons

Registration on the backend was confusing
Sometimes the code would break and take a while to fix (adding images, extra text)
Not intuitive for users

Likelihood to Recommend

I believe Aventri has a big learning curve, so if you are short on time, I would recommend hiring someone who already has experience. We had a few months, but making changes took a while because only two staff members had time to figure out and learn the system. I don't think the website is very user-friendly, but I don't think it's so hard that the average worker cannot learn it. We happened to be short on time so learning the system was an added stress that would not normally be there.

Adriana (Adri) Luna

Member Services Associate in Professional Services at Adri Luna Studios on Etsy (11-50 employees)

Vetted Review

1 year of experience

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Great event management software

Rating: 8 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

We used it as an event management system for our annual conference. We used the abstracts, registration, survey, and other modules. Aventri really helped me organize our event and manage payments, registration information, speaker details, etc.

Pros

Registration monitoring
Survey module
Speaker details and RFPs
Eblast function

Cons

Abstracts module doesn't "talk" to registration module
Eblasts can sometimes be finicky and send twice
Report functionality isn't always consistent

Likelihood to Recommend

- Great for event management and collecting attendee information

- Helpful for rating RFPs and selecting speakers/workshops

- If you need to migrate information in abstracts over to registration, this isn't the tool for you because there are a LOT of workarounds

- Survey module is very good

- Eblast module is helpful but can sometimes act up and send eblasts twice

Megan Baak

Operations Manager at Conference on Crimes Against Women (1-10 employees)

Vetted Review

4 years of experience

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A great platform!

Rating: 9 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

We use Aventri for all our registration needs. We are a third-party event firm that uses the platform over a wide variety of clients in a number of different industries. We generally just use the registration platform but have used their lead retrieval, venue sourcing, website, mobile app, and expo platform.

Pros

Customer support
Flexibility
Reporting

Cons

Email look/feel
Better website design capabilities

Likelihood to Recommend

Aventri is fantastic for general registration needs. Their customer support is fantastic, and they have been amazing at providing a consistent account manager who understands our business and client needs. They have been flexible enough for us to use their services over a wide variety of clients and events. The biggest issue is if you have a client who has extremely specific design requests, the platform is just not able to handle without bringing in their backend development team.

Verified User

Account Manager in Professional Services (11-50 employees)

Vetted Review

3 years of experience

Aventri makes event registration a snap!

Rating: 10 out of 10

Incentivized

January 10, 2020

Use Cases and Deployment Scope

Aventri is being used by my meetings department to handle the registration process for those attending our conference. It has become a one-stop-shop for attendees to register and pay for the conference as well as book their hotel rooms (from an attached link). It allows us to also create the conference web-page with all the information in addition to registration. We also use it to create our meeting space layouts and logistics specifications for the conference.

Pros

User-friendly.
Mobile app syncs right from database, so no double work.

Cons

Mobile app does not allow for video advertisements.
The day the event is scheduled to be over in Aventri it clears from your list and it makes getting reporting and analytics difficult after the event is over.

Likelihood to Recommend

Aventri is extremely user-friendly. It is suited very well for associations or corporations that have many different registration types and prices, as it is easy to create all those pathways for attendees to take. The mobile app feature is amazing. It pulls all the data from people's registrations into the app, as well as the meeting information we create. All you have to do is design the look of the app basically. Huge improvement from when I had a separate app company and had to do all the double work in Aventri and then the separate app company. The only area I think it is less than stellar is again with the post-event reporting. It makes it rather difficult to gather mobile app analytics and reporting after the event as ended.

Patrick Reilly, CMP

Meeting Planner at Pulmonary Hypertension Association (11-50 employees)

Vetted Review

3 years of experience

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Complex meetings? eTouches is for you!

Rating: 10 out of 10

Incentivized

March 15, 2018

Use Cases and Deployment Scope

We manage associations and their annual conferences. We have three clients using it. One client has an annual event with 300 separate sessions for which registration is required, ranging from a class size of 1 to unlimited. eTouches handles this complex program very easily.

When we are required to do rooming lists or manage speakers' travel, the travel module is exceptionally helpful.

Pros

Manages class size limits very well.
Provides information for hotel booking and transfers so that all this information is in one record.
Unlimited number of pages for the website is invaluable - we looked at other programs with only 4 pages for the website and that just isn't enough for our clients.

Cons

The transition to the new platform has taken some time to get everything functional, but they are working on it and update us regularly.
Reporting has vastly improved!
eSeating uses Flash which doesn't work on iPads... this can be a problem.

Likelihood to Recommend

This is very useful for a program with complicated individual session choices, seating for a banquet, managing rooming lists, and travel. If you have a very simple registration system, eTouches might be too robust for your needs.

Fran Rickenbach

President in Corporate at Management Excellence, Inc. (1-10 employees)

Vetted Review

5 years of experience

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Consistent success with eTouches

Rating: 9 out of 10

Incentivized

April 25, 2017

Use Cases and Deployment Scope

We began using eTouches as our online event management platform last year after our previous provider folded. The service eTouches provides is significantly more robust and user friendly. Its primary use is as an online registration service for the multiple events we run throughout each year. Additionally, we use it as emailing service for contacting our 1,500 members with newsletters and event announcements.

Pros

The response time of support requests is exceptional. While they have not been able to solve every issue, they are very thorough and followup regularly.
The availability of optional robust modules that you can choose whether or not to implement is excellent. For instance, the eSurvey module made post event evaluations significantly better than past attempts.
The ability to assign multiple levels of users to view event reports is a big help.

Cons

We have run into some email servers putting eTouches sent emails in spam folders. The placement has come from the server end, not the user end. This has resulted in missing survey responses.
The ability to customize registrant categories would significantly help in evaluation completions.
[I would like] A clear answer as to how many emails are allowed per registration.

Likelihood to Recommend

eTouches seems to be well positioned to serve those needing event registration for small groups up to large conventions. Events with multiple sessions are very well organized and allows the planners to monitor registration and attendance with ease. One issue we have run into is the ability to give a discount to a specific registrant who signs up a group of individuals. We continue to work for a solution to this.

Bill Reger

Webmaster in Information Technology at ATSNJ (1001-5000 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Consistent success with eTouches

Rating: 9 out of 10

Incentivized

April 25, 2017

Use Cases and Deployment Scope

Pros

The response time of support requests is exceptional. While they have not been able to solve every issue, they are very thorough and followup regularly.
The availability of optional robust modules that you can choose whether or not to implement is excellent. For instance, the eSurvey module made post event evaluations significantly better than past attempts.
The ability to assign multiple levels of users to view event reports is a big help.

Cons

We have run into some email servers putting eTouches sent emails in spam folders. The placement has come from the server end, not the user end. This has resulted in missing survey responses.
The ability to customize registrant categories would significantly help in evaluation completions.
[I would like] A clear answer as to how many emails are allowed per registration.

Likelihood to Recommend

Bill Reger

Webmaster in Information Technology at ATSNJ (1001-5000 employees)

Vetted Review

1 year of experience

View profile