Brightly Asset Essentials™ Reviews and Ratings

Rating: 6.5 out of 10

Score

6.5 out of 10

Community insights

TrustRadius Insights for Brightly Asset Essentials™ are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users highly recommend seriously considering the software as a valuable product. They mention that it offers excellent features and functionality, making it a top choice for their needs.

Reviewers suggest taking advantage of the software's user-friendly interface and intuitive design. They mention that it allows for easy navigation and smooth interaction, enhancing the overall user experience.

Customers recommend exploring the software's robust customization options. They highlight its flexibility in adapting to various business requirements and workflows, allowing users to tailor it to their specific needs. This versatility is seen as a major advantage by many users.

Reviews

5 Reviews

Great Work Order Program

Rating: 9 out of 10

Incentivized

February 3, 2022

Use Cases and Deployment Scope

We use Dude Solutions for our work orders as we have several buildings and need a way to keep things in an orderly fashion. The program assists us in making sure all work orders that are created go to the correct person for the work to be done.

Pros

Updates to make things easier
The ability to see what needs to be done by each site and where it is in the scheme of things.
The ease of printing off the work order so that we can give it to staff that doesn't have access to a computer.

Cons

Cannot think of anything right now.

Likelihood to Recommend

Dude Solutions Work and Asset Management is well suited compared to what we had used in the past. Having the convenience of taking pictures of the issue and then attaching it to the work order is fantastic. I also love having the work order being sent to the person that created it where in the process of the work order is so that they know the status.

Verified User

Program Manager (201-500 employees)

Vetted Review

2 years of experience

Dude Solutions Help Desk is basic

Rating: 7 out of 10

Incentivized

April 28, 2020

Use Cases and Deployment Scope

Dude Solutions Help Desk is used in our school district for both maintenance work requests and scheduling building use. Individuals in-district are required to put in a work order request for building maintenance including housekeeping, electrical, carpentry, general maintenance, heating/cooling, etc. Groups in our district as well as outside of the district are scheduled to use our building facilities through Dude Solutions Help Desk as well.

Pros

For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
Overall, Dude Solutions Help Desk is not difficult to use.

Cons

The overall look of Dude Solutions Help Desk could be more aesthetically pleasing with more options for selections. Of course, my district could have chosen the set up so I'm not sure if that is a fair statement.
The schedule request could use some more information and a calendar so I can see what is available before I choose my date, time, and location in the building. Dude Solutions Help Desk will tell me if my choice is not available, but it does not give me an overview of the calendar.

Likelihood to Recommend

For the basic functions that Dude Solutions Help Desk (formerly SchoolDude) provides, I would say that it has a decent set up for both maintenance and building use request systems. Overall, I do not find it overwhelmingly outstanding, but it does serve its purpose.

Melissa Ferro

Library Media Specialist at Ramapo High School (201-500 employees)

Vetted Review

10 years of experience

Dude Solutions Not Helpful

Rating: 2 out of 10

Incentivized

January 17, 2020

Use Cases and Deployment Scope

We use Dude Solutions Help Desk (formerly SchoolDude) for maintenance requests as well as Help Desk tickets. Dude Solutions Help Desk (formerly SchoolDude) is used throughout our district to help manage maintenance issues in the building, such as problems with an entry door or repairs needed throughout the building. Our district also uses the IT request tool, where users can enter requests for assistance from our technology department for a variety of issues.

Pros

Pre-fills information into the form.
Can customize locations and areas in buildings.

Cons

The overall user interface is bland.
Switching to the IT application takes opens in another tab.

Likelihood to Recommend

For maintenance requests, Dude Solutions Help Desk (formerly SchoolDude is OK; however, I do not recommend it for the IT area. The IT ticket system is not user-friendly or intuitive. I consider myself to be tech-savvy and find it hard to teach myself how to use it. I don't use it often, as I don't get many tickets assigned to me, so I don't have as much experience with it as some others in my department. I have used other ticketing systems in the past, and this one is not as easy to use.

Verified User

Administrative Assistant in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

SchoolDude is the go-to!

Rating: 9 out of 10

Incentivized

April 4, 2019

Use Cases and Deployment Scope

SchoolDude is used in our school district to submit maintenance requests or work orders. It is primarily used by secretaries submitting requests on behalf of staff in their buildings. Sample requests may be to fix a water fountain or sink, move furniture, or install something new. We find the help desk easy to use and organize, and the email confirmations are great for keeping track.

Pros

Great for organization and submitting detailed requests
Extremely easy to use
Mobile ability makes access remote and simple

Cons

The interface could use some updating to make it more modern
Fewer clicks to complete tasks

Likelihood to Recommend

SchoolDude has been great for us to easily submit maintenance requests, keep them organized for tracking, and simple for staff to view and respond to.

Verified User

Professional (201-500 employees)

Vetted Review

5 years of experience

SchoolDude Simplifies Work Orders

Rating: 10 out of 10

Incentivized

January 25, 2019

Use Cases and Deployment Scope

SchoolDude is currently being used by my district for work orders. These can be from maintenance or Information Technology request. It makes it really easy to request assistance. The entire organization is using this to organize work orders. Once you turn it in, you will receive a confirmation and updates up until the completion of the work order.

Pros

Ease of use to request assistance.
Many categories to choose from so that the worker will easily know what is wrong and where they need to go to help.
The ability to upload a picture to give a description of the issue from computer viruses to leaky ceiling tiles.

Cons

Needs an updated design.
Some of the options for IT are older... this may be district-based though.
I would like to bookmark the IT tab on my dashboard since it is used the most.

Likelihood to Recommend

SchoolDude is very efficient and gets the job done. It is the quickest and simplest way to track work orders. I enjoy being able to see the history of work orders to make sure I place in work orders and can see when they are completed. It provides a clear cut way to document issues and solutions within the building.

Verified User

Employee (501-1000 employees)

Vetted Review

5 years of experience

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Dude Solutions Help Desk is basic

Rating: 7 out of 10

Incentivized

April 28, 2020

Use Cases and Deployment Scope

Pros

For maintenance requests, Dude Solutions Help Desk documents the request and then allows the custodial staff to record updates for the staff member to see. So, the request and solution are available for all parties involved.
For building use, I find some of the features helpful including the ability to see if what you are looking for is available before you book it.
Overall, Dude Solutions Help Desk is not difficult to use.

Cons

The overall look of Dude Solutions Help Desk could be more aesthetically pleasing with more options for selections. Of course, my district could have chosen the set up so I'm not sure if that is a fair statement.
The schedule request could use some more information and a calendar so I can see what is available before I choose my date, time, and location in the building. Dude Solutions Help Desk will tell me if my choice is not available, but it does not give me an overview of the calendar.

Likelihood to Recommend

Melissa Ferro

Library Media Specialist at Ramapo High School (201-500 employees)

Vetted Review

10 years of experience