Item: Brightly Asset Essentials™
Rating: 9
Author: Verified User

Overall Satisfaction with Dude Solutions Work and Asset Management (fomerly Help Desk + Asset Essentials)

Use Cases and Deployment Scope

We use Dude Solutions for our work orders as we have several buildings and need a way to keep things in an orderly fashion. The program assists us in making sure all work orders that are created go to the correct person for the work to be done.

Pros and Cons

Pros

Updates to make things easier
The ability to see what needs to be done by each site and where it is in the scheme of things.
The ease of printing off the work order so that we can give it to staff that doesn't have access to a computer.

Cons

Cannot think of anything right now.

Most Important Features

Mobile App
Ability to take pictures and attach to the work order
Having the status updated and sent to the creator of the work order.

Return on Investment

Dude Solutions Work and Asset Management has had a positive impact on all of our overall business objectives. It is extremely user friendly

Key Insights

Do you think Brightly Asset Essentials™ delivers good value for the price?

Yes

Are you happy with Brightly Asset Essentials™'s feature set?

Yes

Did Brightly Asset Essentials™ live up to sales and marketing promises?

Yes

Did implementation of Brightly Asset Essentials™ go as expected?

Yes

Would you buy Brightly Asset Essentials™ again?

Yes

Likelihood to Recommend

Dude Solutions Work and Asset Management is well suited compared to what we had used in the past. Having the convenience of taking pictures of the issue and then attaching it to the work order is fantastic. I also love having the work order being sent to the person that created it where in the process of the work order is so that they know the status.

Comments

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Great Work Order Program