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Centercode Reviews and Ratings

Rating: 7.1 out of 10
Score
7.1 out of 10

Community insights

TrustRadius Insights for Centercode are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have reported that Centercode simplifies the process of organizing and executing beta tests, resulting in a more streamlined and user-friendly experience. The platform is specifically designed to manage external beta programs and communities, covering everything from recruiting participants to collecting valuable feedback. Users appreciate the end-to-end management capabilities of Centercode, which allows them to log beta testing tasks and follow pre-created task lists.

Centercode finds extensive use in the Transportation and SketchUp sectors of Trimble, particularly for the rigorous testing of hardware and software for trucks. It serves as a comprehensive solution for managing beta cohorts across all products within the company, playing a critical role in ensuring efficient product releases. One notable use case is the management of the pregnancy Band product, where Centercode has proven to be an essential tool.

The Bose Customer Validation team leverages Centercode to conduct alpha and beta tests for their products and features. This helps them identify bugs, validate the user interface and user experience, as well as gather insights before launching a product. Additionally, the Beta and Usability Testing Associate relies on Centercode to run end-to-end customer validation studies post-launch, providing detailed feedback to stakeholders from various departments. The transparency and successful product management enabled by Centercode have greatly contributed to building effective beta programs involving Marketing, Product, Sales, and Engineering teams.

In summary, Centercode offers a user-friendly platform that simplifies the organization and execution of beta tests. Its end-to-end management features make it ideal for managing external beta programs and communities, while also catering to various industries such as Transportation and SketchUp sectors. With its versatility and ability to streamline product releases, Centercode has become an indispensable tool for companies aiming to gather feedback and ensure successful product launches.

Reviews

7 Reviews

Centercode experience from a CSM perspective

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We mainly used Centercode to log out beta testing task in a Project Management style that involved hundreds of people/employees globally. We follow a pre created task list that was initially added by our Project Admin while we proceed with the actual Beta Testing. The end result is now what we call Zoom Events.

Pros

  • The Project Management style of logging tasks allows us to be nitty gritty with our beta testing
  • The ability to be able to cross check what other or similar items in the group captured adds value by visibly other issue similarity other testers captured
  • The ability to manage view access on a SSO config allows easy access only to those that are part of the actual beta testers on a "need to know" basis

Cons

  • The first thing I noticed that was raised was that when we were all logged in and adding stuff, the performance was somewhat degraded (slow)
  • I think it would've been easier to have drop-downs created/added per category/area of what's being tested. This adds up to productivity instead of just free text typing
  • I definitely had an issue using this with Safari as it wouldn't load some of the items eventhough I had mine updated to the latest version. It'd be great if it worked well regardless of the browser used

Likelihood to Recommend

It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing

R(
Roman (Butch) Delos Santos III, CLSSYB
CSM in Professional Services at Zoom (1001-5000 employees)
Vetted Review
Centercode
1 year of experience
View profile

Centercode takes the pain out of Beta testing and Market Surveying

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Centercode is used within the Transportation and SketchUp sectors of Trimble. It is used to test nearly every new product and release in both of these divisions. For Transportation specifically, Trucks are very expensive and complex to test hardware and software on. Simulators only allow us to test so much of our products, so Centercode helps us test real solutions in real world driving environments with real customers. This helps us catch many critical bugs and get design and UX input that we otherwise do not have.

Pros

  • Centralizing Customer Feedback
  • Communicating with testers en-masse
  • Survey and feedback form customization

Cons

  • Tag and attribute searching for forms, messages, and surveys
  • Report graphics with large datasets
  • More of a focus on B2B beta testing and not solely business to customer

Likelihood to Recommend

Any organization with a need to easily collect, compile, and manage customers and their feedback for new product releases or regular product update releases will find Centercode valuable. On surveying alone, Centercode does a better job than SurveyMonkey and Google Forms with conditional questions and form attribute types. While some items (like finding customer attributes in forms or tags) are a bit more archaic, Centercode is working on new releases that hopefully will modernize these UIs.

KG
Kevin Gardiner
Beta Project Engineer in Engineering at Trimble (10,001+ employees)
Vetted Review
Centercode
4 years of experience

Heavyweight tool with a lot of customizability, but complex to implement and manage

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use it across our company to manage ongoing beta cohorts for all products. On my product, the pregnancy Band, we use it heavily and have set up a complex workflow and utilize automatic and ad-hoc surveys and reports heavily. We also use the Ideas, Feedback, and Bugs sections. In a way, we are using it as a CRM to manage who is in our Beta, and based on the automatic flows, remove them from the Beta after a certain amount of time has passed. However, all of this setup was complex to implement and we really pushed the boundaries of what it was designed for. It is therefore complex to maintain and train on.

Pros

  • Reporting with insights across multiple surveys in one report
  • One stop shop for beta users to access a lot of information about how to test
  • Discussion board for beta users to +1 each other's feedback

Cons

  • The number of steps required to create a survey is way too much
  • There is a ton of customization available, but it's not clear what way is best to set things up

Likelihood to Recommend

If your Beta is very complex, Centercode works well. It is a "heavy" tool with a lot of options and customization. Set up is fairly complex and time-consuming. Once it is running, and the admins are well trained (15 hours of training total I think), it works great. A good investment if your beta programs will continue running for a while.

RW
Rachel Whitlock
Product Manager, Owlet Pregnancy Band in Product Management at Owlet Baby Care (51-200 employees)
Vetted Review
Centercode
2 years of experience
View profile

5 years with Centercode and still going strong!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

The Bose Customer Validation team is using Centercode to run Alpha (internal) and Beta (external) tests for products and features throughout the whole company. We aim to test and validate any new product or feature before it hits the shelves (or your headphones/speakers/etc.).

Pros

  • All encompassing space to communicate with testers and gather feedback
  • Quick support
  • A community space for testers

Cons

  • Tool itself is very cumbersome and repetitive
  • Formatting is difficult
  • Tool improvements take a while to roll out

Likelihood to Recommend

Centercode is a great tool to do many things in one place: house a community of testers, communicate with them, give instructions/known issues/tasks, provide surveys and feedback (issues, ideas, praise). Because it can do so much, the tool is cumbersome to use and hard to learn though.

JD
Jenna Deutsch
Senior Program Manager, Beta Testing in Engineering at Bose Corporation (1001-5000 employees)
Vetted Review
Centercode
5 years of experience
View profile

Centercode Is A One Stop Shop For All Your Beta Testing Needs

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

My title is the Beta and Usability Testing Associate, and I currently run all end-to-end customer validation studies on our products post-launch. I use Centercode to conduct anywhere between 12 and 20 alpha/beta tests a year and give detailed feedback to stakeholders. My stakeholders include hardware product managers, software product managers, QA, Customer Support, Marketing, and Executive Leadership. Utilizing Centercode allows our team to catch bugs, Validate UI/UX, and gather additional insights early in the product development life cycle to ensure that we launch a great product.

Pros

  • One stop shop for all beta testing needs
  • Easy to use platform
  • Great customer support for beta managers
  • Great reporting tools
  • Interface allows beta managers to curate a test space specific to their companies needs
  • Great tool for recruitment

Cons

  • Some short cuts to curating test spaces
  • Not having to change survey links each new test, annoying if I am running 4-6 tests at a time
  • ability to segment iOS and Android feedback in one test space (I always have to run two tests every beta as my team wants to see iOS vs. Android specific feedback bc they are different experiences)

Likelihood to Recommend

Centercode is a one-stop shop for all beta needs. From recruitment to reporting out they offer everything you could want or need in conducting a well-focused beta test.

JT
Joy Trillet
Beta and Usability Testing Associate – Connected Home in Product Management at GE Lighting, A Savant Company (201-500 employees)
Vetted Review
Centercode
2 years of experience
View profile

The Ultimate Beta Testing Tool

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Centercode has been instrumental as we build our team's beta program. Every customization and ask has been supported as we create the best possible experience for our customers. This tool is primarily used by Marketing, Product, Sales, and Engineering in our alpha and beta programs. Centercode has enabled transparency and successful product management across all teams involved in product releases.

Pros

  • Program customization
  • Empowerment across all teams
  • UI Appeal
  • Great customer support

Cons

  • Enterprise training (training sessions are long/not customized to company)
  • Intuitive UI for program managers
  • High cost financially

Likelihood to Recommend

Centercode is perfect for any customer-testing, specifically in its security/privacy capabilities. Centercode also provides great integration opportunities. In Centercode beta projects, reporting and feedback management is incredibly easy and digestible. Internal teams are also allowed specific and appropriate capabilities, which is great for project management.

VU
Verified User
Employee in Marketing (1001-5000 employees)
Vetted Review
Centercode
2 years of experience

Centercode Makes Beta Easy

Rating: 10 out of 10

Use Cases and Deployment Scope

We use Centercode to manage our external beta programs and community. From recruiting to collecting feedback, Centercode makes organizing and executing beta tests easy and useful. I find that Centercode makes it easy to communicate with testers and keep them engaged. Its a cohesive platform for end-to-end management of testings.

Pros

  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.

Cons

  • Learning Curve - Centercode is very customizable, this means it takes some time to learn all of its ins and outs.
  • It isn't the sexiest looking platform out of the box, but allows you create your CSS and make it look how you like.

Likelihood to Recommend

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.

JC
John Crick
Customer Experience Manager in Product Management at Whistle (1-10 employees)
Vetted Review
Centercode
5 years of experience