CentralReach Reviews and Ratings

Rating: 6.3 out of 10

Score

6.3 out of 10

Community insights

TrustRadius Insights for CentralReach are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-friendly: Users have consistently praised CentralReach for its intuitive and user-friendly interface. Many reviewers have stated that they found the platform easy to navigate and use, even without previous experience. The platform's usability has greatly improved workflows for users, allowing them to streamline their processes and effectively manage client data.

Extensive Features: CentralReach offers extensive features that cater to the needs of organizations. Reviewers appreciate that the platform serves as a one-stop-shop, allowing them to manage all aspects of their operations within a single platform. This comprehensive approach has been highly valued by users, who find it convenient to access all necessary information and data in CentralReach.

Responsive Customer Service: A top-notch level of customer service is consistently mentioned by reviewers as one of the standout features of CentralReach. Users have noted that the support team is highly responsive and provides excellent assistance when needed. The implementation process was well-organized and professionally managed, with all inquiries handled with courtesy and professionalism.

Reviews

4 Reviews

A league of it's own for ABA businesses

Rating: 10 out of 10

Incentivized

September 23, 2021

Use Cases and Deployment Scope

Central Reach is our primary platform for across the organization. It is highly comprehensive, and we now incorporate aspects of it for data collection, file management, billing supports, payment supports, HR supports, scheduling, continuing education, learner management, and business analytics. They grow and address additional needs within the ABA field on an ongoing basis, and we have found that we have gone from around twelve different platforms to meet various business-related needs across departments to now just three or four, and Central Reach continues to expand what they offer and integrate their offering in with one another for a more seamless business flow.

Pros

Clients: Data collection, template forms, file management, EVV capatability
Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
Admin: Scheduling, Task Management, PTO requests, messaging

Cons

PTO feature isn't too user friendly
Payroll feature we find better served through outside resources
It's extremely comprehensive and takes quite a while to learn how to use it fluently and work with it in a way that it functions best

Likelihood to Recommend

For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.

Abigail Koenig

Founder/Executive Director in Professional Services at Colorado Autism Consultants (11-50 employees)

Vetted Review

8 years of experience

CentralReach is the backbone to what we do!

Rating: 9 out of 10

Incentivized

August 11, 2021

Use Cases and Deployment Scope

We use CentralReach for our scheduling, therapy and data collection, and billing.

Pros

All in one integrated tool
Customer service
Business reports and data

Cons

Platform consistency
Training for new users

Likelihood to Recommend

The system as well suited specifically for applied behavior analysis services. It’s very focused on that therapy and what they users would need. We’ve also used it to integrate our speech therapy so that it is more data driven like our ABA therapy.

Angie Fuqua

CEO (Chief Executive Officer) in Corporate at ABA Insight (51-200 employees)

Vetted Review

2 years of experience

CentralReach works for us!

Rating: 8 out of 10

Incentivized

August 9, 2021

Use Cases and Deployment Scope

We use CentralReach as our full service practice management system, from documenting the delivery of our services to billing and collections. The platform is used across multiple departments of Clinical Operations, Revenue Cycle, Payroll, and Accounting. Having areas of business integrated within the same software makes day to day operations a breeze.

Pros

CentralReach is easy to use once you get fully trained.
CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

Cons

CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
The CentralReach support team is not always quick to respond to questions or errors.
CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.

Likelihood to Recommend

CentralReach is a great practice management software for companies large or small. It is best suited for healthcare agencies that provide ABA therapy but can be used by practices that provide Speech Therapy, Occupational Therapy, Physical Therapy, or Mental Health services. The software allows full integration across multiple departments and is very customizable to your PMS needs.

Verified User

Administrator in Finance and Accounting (501-1000 employees)

Vetted Review

6 years of experience

CentralReach is Ok ready for something bigger and better!!

Rating: 6 out of 10

Incentivized

September 24, 2019

Use Cases and Deployment Scope

We use CentralReach as our client practice management system. We do our scheduling, billing and time keeping through it and also recently began using it as document management system for our client files.

Pros

System is easy to learn and navigate
Nice use of tags and labels for unlimited filtering possibilities

Cons

Scheduling module has its limitations
Instant Chat is not robust
The App is terrible!!

Likelihood to Recommend

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.

Verified User

C-Level Executive in Finance and Accounting (1001-5000 employees)

Vetted Review

4 years of experience

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Reviews and Ratings

A league of it's own for ABA businesses

Rating: 10 out of 10

Incentivized

September 23, 2021

Use Cases and Deployment Scope

Pros

Clients: Data collection, template forms, file management, EVV capatability
Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
Admin: Scheduling, Task Management, PTO requests, messaging

Cons

PTO feature isn't too user friendly
Payroll feature we find better served through outside resources
It's extremely comprehensive and takes quite a while to learn how to use it fluently and work with it in a way that it functions best

Likelihood to Recommend

Abigail Koenig

Founder/Executive Director in Professional Services at Colorado Autism Consultants (11-50 employees)

Vetted Review

8 years of experience