CentralReach is Ok ready for something bigger and better!!
September 24, 2019

CentralReach is Ok ready for something bigger and better!!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CentralReach

We use CentralReach as our client practice management system. We do our scheduling, billing and time keeping through it and also recently began using it as document management system for our client files.
  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
  • It is a costly software but cheaper than paper and pencil ;)
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking.

Do you think CentralReach delivers good value for the price?

Yes

Are you happy with CentralReach's feature set?

No

Did CentralReach live up to sales and marketing promises?

No

Did implementation of CentralReach go as expected?

Yes

Would you buy CentralReach again?

Yes

It is one of the most widely used in the ABA industry and that is why we use it but there is definitely an opportunity for a better product. Scheduling module has limitations and is not efficient. The App is horrible!! An employee must use the App and web login to convert timestamps which is not efficient and many employees forget to do this. The App also crashes and freezes often, they would be better off with no App. Both the messaging in CentralReach and the ReachMe instant chat are awful. The instant chat has a delay of anywhere from 3 to 20 minutes, it's not instant at all.

CentralReach Feature Ratings