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Chatfuel Reviews and Ratings

Rating: 9.9 out of 10
Score
9.9 out of 10

Community insights

TrustRadius Insights for Chatfuel are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Users have found Chatfuel to be a reliable tool for building bots, particularly for prototyping purposes. It enables automation of lead funneling, interactions with users on Facebook and Instagram, and improves business processes. Users have found value in employing Chatfuel for conversing with customers, enhancing interactions, and achieving financial benefits. It has been successfully utilized for creating mental therapy bots, directing web page visitors, and addressing routine inquiries. Furthermore, Chatfuel seamlessly integrates with online booking systems, facilitates data collection from users, and enables the creation of tailored conversations. As a result, users are able to save time and effort when creating bots and benefit from the opportunity to prototype their ideas. The automation capabilities of Chatfuel streamline lead capture for Facebook ads and simplify chatbot creation on the Facebook platform. Additionally, Chatfuel provides valuable user analytics data on a daily basis, enhances chatbot features, and effectively engages with customers. Its AI-based knowledge base combined with integration to various social media channels make it an impressive technology for businesses seeking to enhance customer engagement and increase sales. Many users testify that Chatfuel has helped them engage with customers, generate leads, and boost sales in their business services. Its ease of use makes it a popular choice for creating chatbots for Facebook pages and providing instant replies to user queries. By eliminating the need for custom coding and saving time in development, Chatfuel offers an efficient solution for businesses looking to integrate chatbots into their operations. Moreover, it adds another communication tool to connect with followers through Facebook Messenger and helps businesses take prompt action on important issues raised by their audience. Overall, Chatfuel is an easy-to-use tool that solves various customer service, sales, and customer success challenges through the development of chatbots. Its automation feature allows users to spend less time managing their social channels and more time focusing on content creation, reporting, and reviewing trends. The chatbot provided by Chatfuel proves particularly helpful in providing quick and efficient support to users by handling after-hour requests and answering simple questions. The system not only answers basic inquiries but also directs people to specific resources and notifies users if any issues arise during the automation process. Chatfuel's automation capabilities significantly reduce workload on Facebook pages and increase engagement with the audience, making it an ideal tool for businesses aiming to enhance customer service and improve team productivity.

Reviews

3 Reviews

Great Messenger chatbot tool

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

It is being used as a chatbot on our social channels to lessen hours spent on community management and increasing engagement. We have automated most FAQs as well as engagement responses on all of our Facebook pages, meaning less time spent on the pages by the team and more time spent on content creation, reporting, reviewing trends, etc.

Pros

  • Easy setup process, requires no dev work.
  • Free option which allows you to test before buying in.
  • Great for Messenger.

Cons

  • No options other than Messenger.
  • The chatbots cannot be too complex.
  • Not completely intuitive.

Likelihood to Recommend

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Vetted Review
Chatfuel
1 year of experience

Quick automation for simple questions

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use Chatfuel to help us automate simple Facebook requests. The system we have in place not only answers basic questions, but it also routes people to specific resources and notifies us if the automation ran into an issue. Chatfuel automation is great for after-hour requests and for simple questions.

Pros

  • Automate responses
  • Link to resources
  • Provide phone numbers

Cons

  • Setting it up is time-consuming.

Likelihood to Recommend

I definitely recommend Chatfuel for simple questions and sales funnels. It may not work very well if your questions cannot be quantified.

Vetted Review
Chatfuel
2 years of experience

Chatfuel Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

<div>We use Chatfuel in the areas of Customer Service, Sales, and Customer Success.</div><div>It is helping to solve different issues according to the work area.</div><div>1.- Customer service: We use it to support our users with issues that are easy to solve by the user without human intervention.</div><div>2.- Sales: It is used to prospect customers through funnels and the qualified leads arrive.</div><div>3.- Customer Success: It is used as part of the users' onboarding to our platform, accounts are created from the bot in real-time through the available API. (Here it helped us to have a very low CAC)

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Pros

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created

Cons

  • Recover deleted blocks
  • Zendesk integration
  • New connection channels

Likelihood to Recommend

<div>Chatfuel is appropriate in our customer experience strategy since we have connected to Facebook and we use the benefits of telephone lines that provide unlimited social networks. With Chatfuel we pass the connectivity barrier of our user segment and it is not necessary to enter a page to create registration if they don't do it by messenger and it's FREE for them.</div><div>Additionally, for us the integration was very simple and with the tools that are installed, it is not necessary to be an IT development expert to connect it.</div><div>

</div><div>Chatfuel is not necessary when you want to implement it in other channels because it can only be done with Facebook and this is a barrier that we have since we communicate through 2 more channels. </div>