Checkbook.io Reviews & Insights

Score1.7 out of 10

4 Reviews and Ratings

Community insights

TrustRadius Insights for Checkbook.io are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use and integrates well with other software: Users have found the platform easy to use and appreciate its seamless integration with other software. This suggests that the platform provides a user-friendly experience and allows users to work efficiently by connecting with their existing tools.

Affordable compared to other options in the market: Reviewers have mentioned that the platform is more affordable than other options available in the market. This indicates that it offers good value for money and is a cost-effective solution for businesses.

Real-time monitoring of transactions and payments: Multiple users have highlighted the real-time monitoring feature of the platform, which allows them to keep track of their business activities accurately and up-to-date. This feature enables users to effectively manage their finances and make informed decisions.

Reviews

2 Reviews

In my opinion, horrible company that cannot get their act together! Greedy worse than PayPal

Rating: 1 out of 10

Incentivized

October 23, 2023

Use Cases and Deployment Scope

In my opinion, run away from any company that affiliates itself with this company. In my experience, they are the absolutely worst company I have ever dealt with. They randomly blocked and suspended our account. They responded telling us they will help us with our account and then go missing in action. Our company has to stop operating for an entire day or until they respond to help. We run a property management company and, in my opinion, they do not care for their customer whatsoever. We are currently looking into legal and arbitration with them and the other company affiliated with them due to this. A class action lawsuit may be required against them and doorloop. We switched to a different software who actually cares about their customer base. In my opinion, run don't walk away from this company and any of its affiliates.

Cons

Customer Service
Troubleshooting
Timely Responses
In my opinion, Everything

Likelihood to Recommend

We had our accounts randomly suspended due to, in my experience, poor advice given by one of their affiliate companies and Checkbook.io suspended us. In my experience, they could care less that our company is paused in full operations until they respond. I think their customer service sucks. In my opinion, they are a very poor company that cannot get their act together. They charge you $1.00 per transaction but, in my opinion, can't afford a customer service that actually helps. Tells me they don't know how to operate. In my opinion, they are just in it for the money. I suggest, run don't walk.

Verified User

Professional (1-10 employees)

Vetted Review

2 years of experience

Find a different company to use instead of Checkbook.io!

Rating: 1 out of 10

May 12, 2023

Use Cases and Deployment Scope

I, and the agents at the firm where I work, receive direct deposits through Checkbook.io. In my experience, I had been hacked and had to change my account number and Checkbook.io has been completely incapable of paying me through direct deposit for the last 9 months (and still counting). Their customer service department has not only told me that my account is fine (which it is NOT), but when one of our office managers reached out to them for assistance, they took over a month to get back to her and still have not fixed anything. In my opinion, they do not seem at all interested in helping or getting my account back on track and we have explained the ongoing issue to them time and time again. I suggest finding a different firm for your direct deposit needs rather than this one! I could not be more frustrated, angry and disappointed.

Pros

in my opinion, ignoring customer service issues
I think taking an unacceptable time to get back to their clients
restating the obvious
never resolving clients' concerns

Cons

in my opinion, their customer service department needs to actually service their clients
they need to get back to their clients within 48 hours instead of 28-40 days
have a protocol in place for clients who have to change a bank account number

Likelihood to Recommend

I answered this in my initial response

Verified User

Employee in Professional Services (11-50 employees)

Vetted Review

1 year of experience