Find a different company to use instead of Checkbook.io!
May 12, 2023
Find a different company to use instead of Checkbook.io!
Score 1 out of 10
Vetted Review
Verified User
Software Version
Business
Modules Used
- Payments
Overall Satisfaction with Checkbook.io
I, and the agents at the firm where I work, receive direct deposits through Checkbook.io. In my experience, I had been hacked and had to change my account number and Checkbook.io has been completely incapable of paying me through direct deposit for the last 9 months (and still counting). Their customer service department has not only told me that my account is fine (which it is NOT), but when one of our office managers reached out to them for assistance, they took over a month to get back to her and still have not fixed anything. In my opinion, they do not seem at all interested in helping or getting my account back on track and we have explained the ongoing issue to them time and time again. I suggest finding a different firm for your direct deposit needs rather than this one! I could not be more frustrated, angry and disappointed.
Pros
- in my opinion, ignoring customer service issues
- I think taking an unacceptable time to get back to their clients
- restating the obvious
- never resolving clients' concerns
Cons
- in my opinion, their customer service department needs to actually service their clients
- they need to get back to their clients within 48 hours instead of 28-40 days
- have a protocol in place for clients who have to change a bank account number
- Being my personal objective is to be paid, they have not been able to pay be for over 9 months
Do you think Checkbook.io delivers good value for the price?
Not sure
Are you happy with Checkbook.io's feature set?
No
Did Checkbook.io live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Checkbook.io go as expected?
I wasn't involved with the implementation phase
Would you buy Checkbook.io again?
No
Checkbook.io Feature Ratings
Checkbook.io Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
I was not involved in purchasing the program for the firm I work at.
Yes - 9 months later and there is still NO resolution at all.
No, not me personally
Comments
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