Checkbook.io

In my opinion, run away from any company that affiliates itself with this company. In my experience, they are the absolutely worst company I have ever dealt with. They randomly blocked and suspended our account. They responded telling us they will help us with our account and then go missing in action. Our company has to stop operating for an entire day or until they respond to help. We run a property management company and, in my opinion, they do not care for their customer whatsoever. We are currently looking into legal and arbitration with them and the other company affiliated with them due to this. A class action lawsuit may be required against them and doorloop. We switched to a different software who actually cares about their customer base. In my opinion, run don't walk away from this company and any of its affiliates.

• They have caused us more than 2 business days of ongoing "pause your company"
• our attorneys are getting involved
• we are about to lose contracts if they don't resolve their problems

I, and the agents at the firm where I work, receive direct deposits through Checkbook.io. In my experience, I had been hacked and had to change my account number and Checkbook.io has been completely incapable of paying me through direct deposit for the last 9 months (and still counting). Their customer service department has not only told me that my account is fine (which it is NOT), but when one of our office managers reached out to them for assistance, they took over a month to get back to her and still have not fixed anything. In my opinion, they do not seem at all interested in helping or getting my account back on track and we have explained the ongoing issue to them time and time again. I suggest finding a different firm for your direct deposit needs rather than this one! I could not be more frustrated, angry and disappointed.

• Being my personal objective is to be paid, they have not been able to pay be for over 9 months