Cisco Unified IP Phone 6900 Series Reviews and Ratings

Rating: 7.5 out of 10

Score

7.5 out of 10

Community insights

TrustRadius Insights for Cisco Unified IP Phone 6900 Series are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Cost-Effectiveness: Several users have praised the Cisco Unified IP Phone 6921 for its budget-friendly communication costs, indicating that it offers a good value proposition and helps save on expenses over time. They appreciate not only the initial affordability but also the economical nature of using the phone in their daily communication needs.

Ease of Use: Reviewers consistently highlight the user-friendly nature of the phone, mentioning its intuitive operation, minimal learning curve, and overall simplicity in daily use. For instance, users find navigating through menus and accessing features straightforward, enhancing their overall experience with the device.

Communication Quality: Customers appreciate the excellent voice and video quality provided by the Cisco Unified IP Phone 6921. They express high satisfaction with clear communication, emphasizing the importance of reliable audio and visual transmission in their interactions. Users often mention instances where crystal-clear sound during calls or sharp video display while conferencing has positively impacted their professional conversations and collaboration efforts.

Reviews

7 Reviews

Cisco Unified IP Phone 6900 Series Review

Rating: 5 out of 10

Incentivized

November 27, 2023

Use Cases and Deployment Scope

A low-cost IP phone that is used in school classrooms or hospital patient rooms to avoid using analog devices and having to maintain unnecessary pot lines.

Pros

Low-end IP phone
Better then analog device
Easy to manage and maintain

Cons

Not webex compatible
Needs an LCD screen
Limited functionality

Likelihood to Recommend

The Cisco Unified IP Phone 6900 Series is a cost-effective phone that works well in hospitals as room phones, wall-mounted hallway phones, and phones with not a lot of usage. It is not the most effective phone for areas with call center agents, receptionists, or any other type of power users because of its limited functionality.

Jake Panzer

Collaboration Engineer in Information Technology at Heartland Business Systems (201-500 employees)

Vetted Review

Reseller

3 years of experience

Cisco Unified IP Phone 6900 Series--Good tool

Rating: 9 out of 10

Incentivized

January 31, 2022

Use Cases and Deployment Scope

Cisco Unified IP telephony is quite practical and strong in terms of security. It is a very friendly tool. There are competitively priced IP phones on the market, but Cisco provides a practical library for configuration and technical support.

Pros

Cisco Unified IP Phone 6921 also has a screen, making it more personalizeable
User friendly, cost effective
Hearing-aid compatible

Cons

Color options
The phone could be a little smaller
The cord can be improved

Likelihood to Recommend

Useful for companies that need a friendly IP phone with basic features

Juan Carlos Bastidas

Tehnicien entretien in Information Technology at Groupe TVA (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Cisco 6900 series IP phone

Rating: 9 out of 10

Incentivized

December 8, 2021

Use Cases and Deployment Scope

Cisco 6900 are widely used for several companies, most of the implementations I did in my whole career working with Cisco devices used those devices, they are very stable with less need of maintenance, address most of the features that can be used on Cisco IP telephony system and can even control some of the video systems. Due to the broad amount of models, it can be used for several types of [users] from the most simple to the most complex use[.]

Pros

All types of calls
very stable
small learning curve

Cons

Visual
Settings can be more visual[.]

Likelihood to Recommend

The 6900 series is the best option for offices that need IP telephony flawlessly making and receiving calls and can fit on most of the user types due to the number of models. It does not fit for companies that want to use video, none of the models has a video embedded and the tools to integrate those devices with video are that good[.]

Nilson Lino Da Costa Junior

Voice Specialist in Information Technology at British Telecom (10,001+ employees)

Vetted Review

13 years of experience

View profile

Cisco Unified

Rating: 9 out of 10

Incentivized

December 2, 2021

Use Cases and Deployment Scope

I use Cisco Unified IP phone for phone calls and voice messages. My job also uses it to send out emergency alerts.

Pros

Easy to check voice messages.
Display is easy to see.
Storing of frequently used phone numbers
I like the different ring tones.

Cons

I wish the color was jazzier ( I know that's not a word probably) but something that allows you to give your phone character.
The cord tangles to easily.
The phone could be a little smaller.

Likelihood to Recommend

The Cisco Unified IP Phone is reliable and easy to use. The programming keys are easy to figure out and [setting] up voice mail is great. I like the option to set up a standard greeting, personal greeting, and even have a temporary greeting for a specific amount of time. I also like the different ring tones, this helps in a large office so that if I am not at my desk I do not have to run back to grab the phone if it's not my ring.

Verified User

Employee in Human Resources (5001-10,000 employees)

Vetted Review

5 years of experience

Cisco IP Phone

Rating: 9 out of 10

Incentivized

November 3, 2021

Use Cases and Deployment Scope

We use it as a telephone and video conference solution (bundle) in the company instead of PSTN.

Pros

Video quality.
voice quality.
Cheap communication.

Cons

Menu is very complex and is not user-friendly.
We need more network adapters.

Likelihood to Recommend

We need more network adapters because my laptop is connected to a network via IP Phone network adapters. Video and voice qualities are very good.

Verified User

Consultant in Information Technology (201-500 employees)

Vetted Review

4 years of experience

Essential telephony with affordable and high quality IP phone

Rating: 9 out of 10

Incentivized

December 16, 2020

Use Cases and Deployment Scope

Cisco 6900 series models are used in our organisation branches across the country. The 6911 model is used in common space where any employee can sit and start working. The model provides an excellent communication tool in small offices and hot desks where voice communication is very important.

Pros

Compatibility with Cisco enterprise telephony platforms.
All the basis and essential telephony features included.
Ergonomic design and high quality materials.
Excellent voice quality.

Cons

Some models do not have [LCD] display.
Some Cisco advanced telephony service are not supported or difficult to start, since no physical buttons exist.
More color variants should be introduced.

Likelihood to Recommend

The model is very well suited for open space common area or hot desk area. The model can be also used in small branches or offices.

Though the model provide just basic voice services to knowledge workers, it is also possible to use with large enterprise by employees who needs just basic telephony stuff.

It is not possible to have the full UC experience with this model, since it does not support video calls.

Verified User

Paraprofessional in Social Media (5001-10,000 employees)

Vetted Review

1 year of experience

Phones for Common Areas

Rating: 7 out of 10

Incentivized

December 14, 2020

Use Cases and Deployment Scope

In many large enterprise organizations, including LaSalle Solutions, we often have a need to provide telephony devices that do not require the same footprint as a traditional desk-based worker requires. The [Cisco Unified IP Phone 6900 Series] provides an opportunity for a smaller footprint, less power consumption, and an elegant design that fits with the rest of the handsets in the solution.

Pros

Small physical footprint
Lower power consumption
Limited security exposure

Cons

Dial-pad could be larger
Physical durability is lower than other models

Likelihood to Recommend

I would recommend this model in lobbies, break rooms, hotels, manufacturing floor "pole phones" or other places where a larger physical phone isn't necessary to provide dial-tone and basic feature access.

Sean Nilsen

Chief Contact Center and Collaboration Architect in Engineering at LaSalle Solutions (201-500 employees)

Vetted Review

Reseller

10 years of experience

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