Cisco ThousandEyes Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for Cisco ThousandEyes are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Simplicity and Speed of Test Configuration: Users have praised the quick and easy process of configuring tests, enabling efficient monitoring setup and streamlined operations. The tool's intuitive interface has allowed users to swiftly identify issues and optimize their testing procedures.

Integration with other apps: Some users have found the seamless integration with other apps to be highly beneficial for their daily tasks, contributing to improved workflow efficiency. This integration has provided a smooth transition between applications, enhancing overall operational effectiveness.

Industry-Leading Monitoring Capabilities: Customers acknowledge the tool as an industry leader in monitoring, offering exceptional visibility across diverse environments for robust network monitoring solutions. Its advanced features have empowered users to proactively manage network performance and address potential issues promptly.

Reviews

105 Reviews

Life is easier with Cisco ThousandEyes

Rating: 10 out of 10

Incentivized

February 26, 2026

Use Cases and Deployment Scope

End user network issues have never been able to get clear information on what is happening with end user devices and what is happening with their devices. With Cisco ThousandEyes it enables us to see what is happening at every step of the way and be able to tell the user what they are experiencing.

Pros

End users personal wireless suitability
End users experience
Network strength

Cons

Probably some built in tests rather than having to configure everything your self.
Dashboard could be a bit more intuitive

Likelihood to Recommend

Cisco ThousandEyes Enables the network engineer to get the visibility of the issue straight away rather than having to deal with unreliable information. This Cisco ThousandEyes product enables the engineer to also produce their own tests whether internal or external. See every hop whether that is the users own broadband or across a VPN. It allows to see everything else that is on the home users wireless which they normally say isn't on there.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Cisco ThousandEyes survey

Rating: 8 out of 10

Incentivized

February 12, 2026

Use Cases and Deployment Scope

- for observability purpose

- Monitoring & alerting

- Identity issues before the Customer

Pros

Data Cathering
Alerting
Dashboard

Cons

I think that the Interfaces in Cisco ThousandEyes have room for improvement
I think that the Installationen procedure in Cisco ThousandEyes has room for improvement

Likelihood to Recommend

If asked about Cisco ThousandEyes, I think I am likely to recommend Cisco ThousandEyes to a colleague because we had a Good experiences Düring PoC (proof of concept) Phase

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

8 years of experience

Improve visibility into the infrastructure not under your control

Rating: 9 out of 10

Incentivized

February 12, 2026

Use Cases and Deployment Scope

Cisco ThousandEyes is used to keep an eye on the vital enterprise tools, which are mostly cloud hosted in the form of SaaS apps. It helps us provide visibility into app performance, availability, and also figure out, when issues occur, who is responsible party. It is also used to monitor all our public facing services, hosted in our private datacenter.

Pros

Great visualizations of test data
Providing visibility into infrastructure not under our control
Easy integration with out Cisco products

Cons

Unified licencing for endpoint agent
Better agent integration on cisco routers
Browserbot support on routers

Likelihood to Recommend

Cisco ThousandEyes works really well in organizations where they relly on external saas apps for workforce processes. It also has its place for outside in visibility, if organization is hosting internet facing services.

Verified User

Team Lead in Engineering (51-200 employees)

Vetted Review

3 years of experience

Cisco ThousandEyes

Rating: 8 out of 10

Incentivized

June 19, 2025

Use Cases and Deployment Scope

ThousandEyes is used to monitor the network, we well as troubleshoot any issues. By having a glass pane style map of the network, we are able to easily track problems with easy logical troubleshooting and assisting tools that are baked into the system. It has proven to be an invaluable tool that wraps many other products into one clean setup.

Pros

NMS
Troubleshooting
Monitoring

Cons

Snmp integration
Simple troubleshooting tools

Likelihood to Recommend

ThousandEyes is a great addition to the network as a NMS, as well as monitoring service, but there are better tools for more advanced things such as network simulation with NetBeans. While ThousandEyes does a lot of good wrapping several programs into one service, it is not an end-all, be-all option.

Matthew Partida

Infrastructure engineer in Information Technology at Denton County (1001-5000 employees)

Vetted Review

1 year of experience

View profile

Cisco ThousandEyes Incredible Enterprise Value Challenging Cost Structure

Rating: 8 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

In our organization, we use Cisco ThousandEyes for Network troubleshooting both internally and externally (ISP/SaaS facing).

We also use Cisco ThousandEyes for Endpoint troubleshooting (Surface laptops) over VPN, work-from-home.

Pros

Cisco ThousandEyes Network path visibility
Clean, unified web experience/tooling
Cisco ThousandEyes Synthetic testing

Cons

The licensing/cost model is unpredictable and frustrating
Unit based consumption has been a limiter for our investments into the tech

Likelihood to Recommend

Well-suited: application and network performance troubleshooting; understanding upstream SaaS network pathing and performance.

Less appropriate: heavy synthetic application testing where variable consumption of compute units makes the solution costs unpredictable.

Verified User

Vice-President in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Cisco ThousandEyes Review

Rating: 10 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

For us, Cisco ThousandEyes has been a game changer in our retail operations. Cisco ThousandEyes gives a real time visibility and valuable insights. Our connectivity team stays sharp to fix problems fast and ensures as smooth experience for our customers.

Pros

We use in every day trying to help the operation team to identify problems and helps develop our team solve them

Cons

We use almost the features and men to identify internet issues.

Likelihood to Recommend

We use it in our days to try to fix problems fast and ensure smooth experience for our customers.

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

Cisco ThousandEyes is So useful.

Rating: 8 out of 10

Incentivized

June 15, 2025

Use Cases and Deployment Scope

In our organization, we use Cisco ThousandEyes for Monitoring applications

Pros

Monitoring inbound applictions
Detecting faults outside our network
Provide evidence to other teams

Cons

Make it cheaper!
I think there is room for improvement in Cisco ThousandEyes with the Mobile app
I think there is room for improvement in Cisco ThousandEyes with the Mac app

Likelihood to Recommend

I am likely to tell a colleague that I think Cisco ThousandEyes is Best for monitoring app inbound. In my experience, Cisco ThousandEyes Outbound is more expensive with enterprise agents needed.

Maybe an app on a laptop could be used for free?

Verified User

Manager in Information Technology (1001-5000 employees)

Vetted Review

18 years of experience

Cisco ThousandEyes Review

Rating: 9 out of 10

Incentivized

June 14, 2025

Use Cases and Deployment Scope

In our organization, we use Cisco ThousandEyes In coordination with Catalyst to monitor agents.

Pros

Easy to use
Quick processing time
Compatible with many devices

Cons

I think there is room for improvement in Cisco ThousandEyes because It could be more known that Cisco ThousandEyes is available
I think there is room for improvement in Cisco ThousandEyes with Better user guides
Easier to set up

Likelihood to Recommend

I think I am likely to recommend Cisco ThousandEyes to a colleague In coordination with Meraki.

Verified User

Employee in Information Technology (1-10 employees)

Vetted Review

1 year of experience

Journey to Cisco ThousandEyes

Rating: 10 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

In our organization, we use Cisco ThousandEyes to Measure end user experience and report issue before users call in the issue. Measure wireless performance.

Pros

Synthetic transaction measurements over time
Establish baselines for performance from an end user perspective
Alert issues with internet insights

Cons

expanded ThousandEyes agent compatibility with 3rd party hardware
would like to see a wireless sensor

Likelihood to Recommend

I think I am likely to tell a colleague that, in my opinion, Cisco ThousandEyes for web it is good but hard for things like citrix

Verified User

Administrator in Information Technology (1001-5000 employees)

Vetted Review

2 years of experience

ThousandEyes Benefits

Rating: 8 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

ISP, SaaS monitoring.

The product provides deep insight into the network and cloud.

Pros

ISP
WAN
Cloud
Traffic

Cons

Enterprise monitoring
User friendly dashboard
More integrations

Likelihood to Recommend

It is more suited in cloud deployments and ISP monitoring. Less suited for enterprise APM monitoring and Datacenter network monitoring via SNMP

Verified User

Consultant in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

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