TrustRadius Insights for Cisco ThousandEyes are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Simplicity and Speed of Test Configuration: Users have praised the quick and easy process of configuring tests, enabling efficient monitoring setup and streamlined operations. The tool's intuitive interface has allowed users to swiftly identify issues and optimize their testing procedures.
Integration with other apps: Some users have found the seamless integration with other apps to be highly beneficial for their daily tasks, contributing to improved workflow efficiency. This integration has provided a smooth transition between applications, enhancing overall operational effectiveness.
Industry-Leading Monitoring Capabilities: Customers acknowledge the tool as an industry leader in monitoring, offering exceptional visibility across diverse environments for robust network monitoring solutions. Its advanced features have empowered users to proactively manage network performance and address potential issues promptly.
ThousandEyes is used to monitor the network, we well as troubleshoot any issues. By having a glass pane style map of the network, we are able to easily track problems with easy logical troubleshooting and assisting tools that are baked into the system. It has proven to be an invaluable tool that wraps many other products into one clean setup.
Pros
NMS
Troubleshooting
Monitoring
Cons
Snmp integration
Simple troubleshooting tools
Likelihood to Recommend
ThousandEyes is a great addition to the network as a NMS, as well as monitoring service, but there are better tools for more advanced things such as network simulation with NetBeans. While ThousandEyes does a lot of good wrapping several programs into one service, it is not an end-all, be-all option.
For us, Cisco ThousandEyes has been a game changer in our retail operations. Cisco ThousandEyes gives a real time visibility and valuable insights. Our connectivity team stays sharp to fix problems fast and ensures as smooth experience for our customers.
Pros
We use in every day trying to help the operation team to identify problems and helps develop our team solve them
Cons
We use almost the features and men to identify internet issues.
Likelihood to Recommend
We use it in our days to try to fix problems fast and ensure smooth experience for our customers.
VU
Verified User
Manager in Information Technology (1001-5000 employees)
In our organization, we use Cisco ThousandEyes for Monitoring applications
Pros
Monitoring inbound applictions
Detecting faults outside our network
Provide evidence to other teams
Cons
Make it cheaper!
I think there is room for improvement in Cisco ThousandEyes with the Mobile app
I think there is room for improvement in Cisco ThousandEyes with the Mac app
Likelihood to Recommend
I am likely to tell a colleague that I think Cisco ThousandEyes is Best for monitoring app inbound. In my experience, Cisco ThousandEyes Outbound is more expensive with enterprise agents needed.
Maybe an app on a laptop could be used for free?
VU
Verified User
Manager in Information Technology (1001-5000 employees)
In our organization, we use Cisco ThousandEyes to Measure end user experience and report issue before users call in the issue. Measure wireless performance.
Pros
Synthetic transaction measurements over time
Establish baselines for performance from an end user perspective
Alert issues with internet insights
Cons
expanded ThousandEyes agent compatibility with 3rd party hardware
would like to see a wireless sensor
Likelihood to Recommend
I think I am likely to tell a colleague that, in my opinion, Cisco ThousandEyes for web it is good but hard for things like citrix
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
We use Cisco ThousandEyes to monitor collaboration tools like Webex, Microsoft Teams, and Zoom in an international corporation. The main business problem we address is ensuring good quality in video calls and identifying network issues that can impact the user experience. With Cisco ThousandEyes, we can check network paths, latency, packet loss, and other key metrics to troubleshoot problems faster.
The scope of our use case is mainly to monitor and analyze performance issues related to video conferencing, helping us improve reliability and user satisfaction.
Pros
Synthetic traffic test
Unified communications quality information
Real user experience
Internet insights
Cons
IA features for analyzing data
Event identification
Data correlation
Voice test with more codecs
UDP support for WebEx dynamic test (ongoing)
Likelihood to Recommend
Unified communications real-time analysis is one of the biggest points of the solution. You can see your traffic path and find issues before, during and after the calls. This is very useful for analyzing VoIP and video conferencing problems like in WebEx, Microsoft Teams and Zoom. It helps to see network issues like packet loss, jitter, or latency that can make call quality bad.
Another good use case is checking cloud apps and SaaS services. Many companies use external platforms like Microsoft Azure, 365, Salesforce, or AWS. It lets Networking teams see the network path from users to these services so they can find if problems come from the company network, the internet provider, or the cloud service.
Also, it is good for companies using mix of on-prem and cloud. It shows how traffic moves between different parts of the network, so IT teams can see where a problem happens and fix it faster.
There are different types of agents that we can use in Cisco ThousandEyes. Enterprise agents can be use for a relative big amount of synthetic test. Endpoint agents are install in user PC or MAC laptops to check network quality from the client side. WebEx devices also have built-in agents that help to see performance problems in meetings, making it easy to find what is causing a bad call.
Maybe it's not the best solution if what you want to measure is not HTTPs based or hasn't an API. Also if your scenario is Zoom Rooms, you won't have the same level of integration that it has for WebEx and Microsoft solutions.
We use Cisco ThousandEyes for the Cloud Network monitoring of the end-to-end user experience monitoring as well. So a Cisco ThousandEyes is a tool that helps us in getting the one performance inside of different applications also and the end, end-to-end network visibility as well. So it helps a lot in identifying the issues at a very faster time.
Pros
Cisco ThousandEyes does the holistic discovery of the end components, the network components, and it's really fast at identifying where the issue is, which is not normally identified by the classic monitoring tools. So it's quite a fast identifying the issue of the networks and Cisco ThousandEyes also provides a very good real user end user monitoring experience for the end customers. So those are the two real life and also very good examples for Cisco ThousandEyes.
Cons
More focused on, I would say on the cloud visibility because they are only doing the network visibility, but the cloud application visibility, they need to put more focus on that area.
Likelihood to Recommend
The good scenarios are the wide area network performance and where we can monitor the performance of the internet service providers, which is not available in the classic or the legacy monitoring tools. That's the best example where Cisco ThousandEyes does a very good job. Yeah. And the worst scenario is yeah, it is just act as a kind of a discovery tool for the on-prem, on-prem ISE infrastructure, but it's more proficient for the cloud or wider network infrastructure. Yes, that would be.
VU
Verified User
Consultant in Information Technology (10,001+ employees)
We are still evaluating the product but we hope it solves problems related to what happened in the past when users experienced problems and hopefully also alerts us about it.
Pros
Saves us logging into many portals at same time.
Gives views from different angles using different vantage points.
Alerts about things qos and mtu changes which is hard to achieve otherwise
Cons
The time togle window on the top of dashboard could have a feature to add exact start and end time
Likelihood to Recommend
Not suited: for snmp based problem situations like high bandwidth utilizqtion.
Suited: situations where using snmp mibs is cumbersome.
