What is ClickHelp?
ClickHelp is a cloud-based help authoring tool (HAT) designed for the creation, translation, and hosting of technical documentation. The platform utilizes retrieval-augmented generation (RAG) to provide a conversational assistant for readers and employs automated semantic formatting to ensure published content is structured for ingestion by large language models (LLMs) and AI search engines.
Key Capabilities
- AI-Assisted Authoring: Provides in-editor text refinement (WriteAssist) for rewriting, shortening, or adjusting the tone of documentation, and supports an MCP (Model Context Protocol) server for direct content management by AI agents.
- Semantic Publishing: Automatically generates clean Markdown, llms.txt files, and structured metadata for every published topic, enabling better performance in AI search and integration with external agent frameworks.
- Conversational Reader Interface: Includes a conversational assistant that answers user queries based on the portal’s content, providing direct citations and links to the source documentation.
- Translation Management: Supports multi-language documentation workflows with built-in translation status tracking and integration with machine translation services.
- Content Analytics: Tracks reader queries and identifies "unanswered" questions to highlight documentation gaps and improve support deflection.
Audience & Use Cases
- Audience: Technical writers, product managers, and customer success teams in software companies.
- Use Case: Creating and hosting external product manuals, internal knowledge bases, and API documentation that is accessible to both human readers and AI tools.
Categories & Use Cases
Videos
Screenshots
1 / 6
Screenshot of how the Projects page looks. Projects, publications, portal settings, reports and the like are within reach.
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | English |
FAQs
What is ClickHelp?
ClickHelp is an online documentation tool from the company of the same name headquartered in Yerevan, Armenia, used by software companies to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.
How much does ClickHelp cost?
ClickHelp starts at $194.
What are ClickHelp's top competitors?
Paligo, MadCap Flare, and ProProfs Knowledge Base are common alternatives for ClickHelp.