TrustRadius Insights for ClickSend are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Straightforward and Easy to Use: Users have praised ClickSend for its straightforward and intuitive user interface, which resembles an email marketing tool. Several reviewers have mentioned that the platform is easy to navigate and use efficiently.
Convenient List Management: Many users appreciate the convenience of ClickSend's list management feature, allowing them to upload lists of numbers in CSV format. This enables users to add multiple recipients at once, saving time and effort.
Effective Campaign Management: Reviewers have found ClickSend's campaign management capabilities highly effective. They value the ability to generate quick campaigns, save templates with URLs, schedule messages for specific dates and times, and track campaign performance through analytics. This comprehensive set of features allows users to optimize their SMS messaging strategies effectively.
I needed a clearinghouse of sorts to send personalized letters and postcards to leads and clients and I was looking for a way to automate the process through my CRM. Thankfully ClickSend came along and integrates beautifully with ActiveCampaign and provided a solution for me. I sent a couple of test pieces to myself and they arrived fast and in good condition with good quality print/ink. Overall, I am very happy with the process.
Pros
MAil postcards
Mail Letters
SMS Campaigns
customer service
Cons
not much, I am very happy with their products that I use
Likelihood to Recommend
I have used mostly the mailing feature and have used it for onboarding new clients, birthday campaigns, graduation and discharge campaigns. It is best suited for any recurring task that you want personalized and automated, once connected to your CRM. I can be used as a standalone product, but its best use is to essentially setup a template and leave it.
We use ClickSend to communicate with our clients via SMS and MMS for marketing & transactional purposes. It's very useful to contact clients in our database and works out at a very reasonable price. We also use ClickSend to send automated SMS reminders within our current client email sequence. Would highly recommend ClickSend for a small business.
Pros
I enjoy how simple it is to create a new SMS campaign.
How easily we can include it into our email sequences.
Very affordable payment option.
Cons
At times, the length of the text can feel quite short to keep it under a certain price.
Links sent through ClickSend are often marked as spam.
Likelihood to Recommend
Simple to use, extremely cost-effective, and a fantastic reporting dashboard. Ability to integrate email and text, as well as a number of other excellent features; while I have not utilised these extras, they are there and appear to be well thought out. We primarily utilise the platform for text messages. One of the best features is that there is no onboarding cost, no monthly price, and you only pay for what you use. The inability to auto-delete bounces or no-delivery. The opt-out is automated, but the bounced numbers are not. Cleaning huge datasets is a difficult operation, and if you send repeat messages, you are paying for those repeats to bounced numbers.
Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.
Pros
Ease of installation
Ease of user interface
Customer Support
Cons
Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
Reply back to BusinessName sms option
Add phone call functionality as it's barely available in the marketplace!
Likelihood to Recommend
As a finance professional, I am constantly on a computer and reviewing multiple screens, browsers, and data. It is such a distraction to pick up a mobile device to send SMS; ClickSend has enabled me to continue my workflow by using a browser-based solution. I have wanted to receive responses back to my browser, however, this is not yet a feature. To remedy this, I only use the service for notifications purposes where I am not looking for an instant reply.
It helps with our sms marketing function across our marketing department. It creates the ability for us to message our prospect through text and creates a faster speed to lead transition. It gives the ability to ensure a faster response from our marketing and sales team to reach to our prospect and ensure a higher conversion in the process.
Pros
Easy setup
Great support
Lots of functionality
Cons
Cost
Better learning and onboarding experience
A better crm that works with it.
Likelihood to Recommend
If you do not have any marketing capacity within your organization, do definitely use this as a point of consideration. It is definitely a must to do sms marketing in this day and age. However, with that said, there are a lot of alternative out there and cost effective options.
ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is remarkable in analyzing the intelligence level of all stakeholders. Besides, ClickSend supports barcode scanning, which simplifies most of our operations. We make chats and other communication means efficiently, even though the use of mobile devices. Lastly, ClickSend has job management specifications, so effective in the proper running of the firm.
Pros
Messaging is one of the perfect job that ClickSend does in our company.
Bar code scanning is another procedure, that automates most of our activities.
There is proper job planning and management, ensuring the productivity of every employee is well felt.
Cons
ClickSend lacks email monitoring, which is critical.
ClickSend has no call recording or file sharing, also a big miss.
Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.
Likelihood to Recommend
ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.
Pros
You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
Cons
Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.
Likelihood to Recommend
<div>ClickSend is not for activation account SMS. For that, you can use services like TWILIO. Neither is it for having continuous communication with your users, like a kind of chat over SMS (becomes expensive). Better to try to route your users to a common customer communication tool like Facebook Messenger or something.</div><div>
It is definitely suitable for outbound marketing campaigns to already registered users. Some exmples would be to send a communication annoucement, send a general offer to all your database of users, to send offers to a particular segment of users by filtering them, automated marketing campaigns based on users who join lists (users that just register and you send 1-5 welcome SMS with tips and tricks on how to better use your product, SMS to users who have an issue with payment method so they can check quickly with its bank, automated SMS with offers each time the user makes a trip, a buy, or gets more engaged with the product).
