Item: ClickSend
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use ClickSend to communicate with our clients via SMS and MMS for marketing & transactional purposes. It's very useful to contact clients in our database and works out at a very reasonable price. We also use ClickSend to send automated SMS reminders within our current client email sequence. Would highly recommend ClickSend for a small business.

Pros and Cons

I enjoy how simple it is to create a new SMS campaign.
How easily we can include it into our email sequences.
Very affordable payment option.

At times, the length of the text can feel quite short to keep it under a certain price.
Links sent through ClickSend are often marked as spam.

Most Important Features

Easy SMS system for our current clients
Affordable prices
Ease of use

Return on Investment

Hugely positive ROI as we are able to book clients in directly from our SMS.

Key Insights

Do you think ClickSend delivers good value for the price?

Yes

Are you happy with ClickSend's feature set?

Yes

Did ClickSend live up to sales and marketing promises?

Yes

Did implementation of ClickSend go as expected?

Yes

Would you buy ClickSend again?

Yes

Likelihood to Recommend

Simple to use, extremely cost-effective, and a fantastic reporting dashboard. Ability to integrate email and text, as well as a number of other excellent features; while I have not utilised these extras, they are there and appear to be well thought out. We primarily utilise the platform for text messages. One of the best features is that there is no onboarding cost, no monthly price, and you only pay for what you use. The inability to auto-delete bounces or no-delivery. The opt-out is automated, but the bounced numbers are not. Cleaning huge datasets is a difficult operation, and if you send repeat messages, you are paying for those repeats to bounced numbers.

Affordable and easy to use SMS outbound system!

Overall Satisfaction with ClickSend