DialSource is the easy solution for customer communications
Rating: 10 out of 10
IncentivizedUse Cases and Deployment Scope
Thanks to this software we can have a greater and better control of calls in customer service and also with the integration to SalesForce program, allows us to carry out the daily activities of the agents almost automatically, being able to monitor their progress in communications with customers.
Pros
- We can with the software record every inbound and outbound call, in addition to being able to monitor the work of agents on each call.
- Workflow automation is very easy to set up and configure, so employees are ready to perform their daily work without any inconvenience.
- It allows call recording to monitor agent performance and to learn about customer requests.
Cons
- I would like to see the inclusion of being able to not only record the call, but the transcript of the call, to have more control.
- Integrations with social networks and other channels would be very important to not depend on other software.
- It is not as intuitive and easy to use at first as I would like so that all employees can quickly start using it.
Likelihood to Recommend
A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.
AP
Andres Pirela Loyo
Director of Residential Sales in Professional Services at Green Lawn Fertilizing (201-500 employees)
Vetted Review
1 year of experience