TrustRadius: an HG Insights company

Consio

What is Consio?

Consio is a Shopify-native phone platform that helps ecommerce brands turn customer conversations into measurable revenue. Its AI voice agents handle both inbound and outbound calls, alongside SMS, call routing and real-time Shopify context, inside one workspace used by support and sales teams.

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Categories & Use Cases

Media

Screenshot of a view of the dashboard.
Screenshot of an overview of the AI voice agent that answers calls 24/7 with full Shopify context, resolves common customer questions, sends checkout links by SMS, and escalates high-value conversations with a call summary.
Screenshot of the outbound power dialer for ecommerce brands to run abandoned cart, repeat buyer, and VIP campaigns, automate voicemail drops, and help agents reach the right shoppers at the right moment to drive more conversions.
Screenshot of the unified phone operations platform with a shared inbox for inbound calls, outbound calls, and SMS, plus revenue attribution by touchpoint, agent, and campaign, live analytics, and call monitoring.

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Screenshot of a view of the dashboard.

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