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JustCall

Score4.7 out of 10

22 Reviews and Ratings

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What is JustCall?

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Categories & Use Cases

Media

Screenshot of Agent Availability
Screenshot of SMS Analytics
Screenshot of Sales Dialer Analytics
Screenshot of Sales Dialer Analytics
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Screenshot of Tone Analysis

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Screenshot of Agent Availability

JustCall Key Features

Learn about the best (and worst!) features JustCall has to offer, as determined by TrustRadius' reviewers.
Based on 22 ratings of JustCall's features
View all JustCall features

Top Performing Features

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.1

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 7.9

Areas for Improvement

  • Mobile app for Android

    Android app

    Category average: 8

  • Call reports

    Historical call analysis and trending metrics

    Category average: 7.9

  • Multi-level Interactive Voice Response (IVR)

    IVR is a phone menu allowing callers to interact with the system through voice and keypad

    Category average: 7.1

Who Buys & Uses JustCall

JustCall Reviews

What users are saying about JustCall.
View all JustCall reviews

Complete disaster avoid this company at all costs

Verified User
Partner in Finance and Accounting (1-10 employees employees)

Use Cases and Deployment Scope

Disaster from start to finish. Awful customer service, takes way too long to get through their bot and talk to an actual human. As a small business all we were trying to do was setup basic texting and calling, yet after a month and many many hours we were simply told 'mortgage broker companies are not allowed to register new phone number.' And that was only after many many hours of compliance debugging and haggling to even speak with a customer servicer representative. This company is not going to survive, atrocious experience.

Cons

  • Slow to respond customer service, difficult to speak with an actual human
  • Forcing us through hours and weeks of compliance hassles only to find out that supposedly the entire mortgage broker industry is banned from obtaining working phone numbers.
  • Tech staff that is obviously overwhelmed. Clearly recent layoffs damages the companies ability to provide for it's customers.

Return on Investment

  • Extremely Negative, huge waste of time
  • Extremely Negative, huge waste of time
  • Extremely Negative, huge waste of time

Usability

Alternatives Considered

RingCentral Meetings

I would not use JustCall again

Incentivized
Jonathan BowenView profile
Sr. Director, Customer Experience in Customer Service at Svetness (51-200 employees employees)

Use Cases and Deployment Scope

We used JustCall across our post-sales teams. It was for all contact with clients, via phone and SMS. We also integrated with Hubspot and would make calls/respond with SMS both via Hubspot and the native desktop apps. Our team used the IVR menus, as well as managed our 800 number. We leveraged the analytics in JustCall to monitor call volumes and document outcomes.

Pros

  • The Hubspot integration is pretty good, including the ability to leverage workflows to send text messages automatically
  • The analytics are front and center when logged in on the app
  • They do a good job of helping you analyze call volumes throughout the day.

Cons

  • In our experience, the platform is quite unstable - we were always having connectivity issues, even on high speed internet.
  • Call recordings were often cut off early, or never recorded.
  • In our experience, Support would often pin the issue back on us and didn't seem to really want to help us solve the issue.
  • In my opinion, the analytics were fairly light and I thought it was very difficult to drill down deeper into the data.

Return on Investment

  • Using JustCall really impacted our NPS in a negative way. Because of the instability of the platform, in our experience, it was difficult to connect with our support reps and complete callback requests.
  • In my experience, the admin time to manage JustCall is greater than competitors. I spent far too much time trying to figure out how to troubleshoot the system, even with the help of the Support team. I could have used that time elsewhere in a more productive way.
  • The lack of trust we had in the system led to us always checking settings and never being fully confident that the changes to settings would actually stick. It was a high anxiety experience for us.

Usability

Alternatives Considered

Aircall, Kixie and Dialpad Ai Contact Center

Masterpiece

Incentivized
Dinesh KumarView profile
Lead Generation Executive in Information Technology at Springbord (201-500 employees employees)

Use Cases and Deployment Scope

we use JustCall for calling USA and Canada leads for pitch for our business. we are 9 users using one JustCall with extension number easy to mark disposition what status of our call example like connected interested or not interested or not connected or voice mail like that

Pros

  • we can easily export data of calls for 60 days
  • also we will again hear the call recording
  • track the which time how manyu calls we made and all

Cons

  • for data export we will export only 60 days range if its 200 days means its good for export
  • nothing much to improve everything is good

Return on Investment

  • we got more business for RE and data services
  • we can easily generate report of pervious days calls of team members
  • there is no interrupt in services while calling

Alternatives Considered

Talkdesk

Other Software Used

Zoho CRM, Apollo.io, ZoomInfo Sales

Great texting Feature

Incentivized
Angie Salazar
Recruiter in Human Resources at Groome Industrial Services Group (51-200 employees employees)

Use Cases and Deployment Scope

I have been using JustCall to text candidates through Recruitee! Such a great integration. With the current hiring needs and demands, I love how convenient it is. Nowadays, candidates get back to you faster via text than an email or call.

Pros

  • Automations with the text
  • Group texting
  • Integrations

Cons

  • They should improve the integration with Recruitee as if the name is connected already, I only see the phone # on top.

Most Important Features

  • Group texting
  • Integrations
  • Automation texts

Return on Investment

  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!

Fully accessible large-scale calls

Incentivized
John L SandlerView profile
Marketing Project Management Specialist in Marketing at PwC Canada (10,001+ employees employees)

Use Cases and Deployment Scope

It has helped us internally to solve communication problems in real-time. It has been a great ally when it comes to keeping us as a work team always united and sharing experiences. It is an easy tool to implement in the organization. It has reliable and safe capabilities for those who require it.

Pros

  • Call support.
  • Get numbers.
  • Call logs.

Cons

  • Real time video.
  • I have no problems.
  • It is not difficult.

Most Important Features

  • Communication for everyone.
  • World reach.
  • Call log.

Return on Investment

  • Accessible.
  • Profitable.

Alternatives Considered

TeamViewer

Other Software Used

Mintent (formerly Marketing.AI), Vena, yellow.ai

JustCall Alternatives

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View all JustCall alternatives
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