Consio

Consio is a Shopify-native phone and messaging platform built to help ecommerce brands turn customer conversations into measurable revenue. It combines AI-powered inbound call handling, outbound calling workflows, SMS follow-up, and real-time Shopify context inside one workspace used by support and sales teams.

The AI Voice Agent answers inbound calls automatically, handles order status requests, delivery questions, and pre-purchase inquiries, sends tracking links by SMS during live conversations, and transfers calls to human agents whenever more complex intervention is needed.

For outbound use cases, teams can call abandoned checkouts, VIP buyers, repeat shoppers, or churn-risk customers using Shopify segments and full customer context. Calls, SMS, and outcomes are connected to orders, allowing brands to understand which conversations generated revenue, influenced retention, or recovered carts.

Consio also integrates with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, and Richpanel, making it easy to fit into existing ecommerce workflows without replacing current support systems.