Consio

Consio is a Shopify-native phone platform that helps ecommerce brands turn customer conversations into measurable revenue. Its AI voice agents handle both inbound and outbound calls, alongside SMS, call routing and real-time Shopify context, inside one workspace used by support and sales teams.

On inbound calls, the AI voice agent answers 24/7 with live order, product and stock data. It handles order status, delivery and pre-purchase questions, cancels orders within the brand's rules, sends tracking or product links by SMS during the call, and books a callback for the team when a caller needs a person. IVR menus and call queues route high-intent callers to the right human agent.

On outbound calls, the AI voice agent works Klaviyo or Shopify segments such as abandoned checkouts, failed payments, VIP buyers and churn-risk customers. It calls with cart and order history loaded, creates the Shopify draft order, texts the checkout link during the call and leaves the brand's voicemail when nobody answers. Teams can also run the same segments with a power dialer, or use Consio Talent, trained human agents who run phone campaigns inside the brand's Consio account.

Calls, SMS and outcomes are recorded, transcribed, summarized and connected to Shopify orders, so brands can see which conversations generated revenue, influenced retention or recovered carts.

Consio integrates with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, Richpanel, eDesk and Re:amaze, and offers a public API and webhooks.