Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
The following is a quick overview of editions offered by other software in similar categories
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…
HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service.An integrated PSA platform, it includes features such as time…
Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.
identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask. Autotask helped us serve our client
Sales. Website. Pricing. … Pricing. Security. Onboarding.
recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies … day/month. It costs waaay more than products that can do the same thing or no-cost open-source products.
a little bit expensive if you are just starting out There are enough features here to take the place of several competing services The cost of Autotask … Autotask is much more well suited to a busy company. It's a little bit price-prohibitive if you only have a couple of employees or not many clients. This … us, having 10 employees and about 200…
for sales efforts, also used by our purchasing and billing departments to charge clients for services, as well as a place for customers to submit requests
contract profitability. After running a few quick reports we realized we were charging about 1/2 what we should have been for fixed rate projects. We track resource
Cost was a factor. Our small company size meant less licenses to pay for each
Isn't the most updated, design wise. Limited revenue and cost reporting. Limited security options. … business model. AutoTask was also more affortable and willing to work with us on cost much more.
modify tickets.) Higher Overall Efficiency (By reducing the clicks-per-action cost and increasing the amount of work-per-X capable by each individual.)
