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DemandTools

Score10 out of 10

161 Reviews and Ratings

What is DemandTools?

DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers. The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.

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Categories & Use Cases

Media

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Screenshot of DemandTools Home Screen

Who Buys & Uses DemandTools

DemandTools Reviews

What users are saying about DemandTools.
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With DemandTools you have peace of mind.

Incentivized
Verified User
Administrator in Information Technology (201-500 employees)

Use Cases and Deployment Scope

1. Deduplication of contacts and accounts by running existing or custom scenarios 2. Removing all identifiable and contact information from contact records when the full sandbox is refreshed. 3. Mass modification of data when values need to change across the board. 4. Mass data modification when data needs to be disconnected and reconnected to the right records. 5. Mass deletion when data was entered by mistake. 6. Running jobs to check the work of automations to ensure all records have run through.

Pros

  • It is particularly easy to modify records because DemandTools allows for various ways to define the modification, either from field to field, a specified value, a formula, or field aggregation.
  • DemandTools has robust filtering features that let you drill down into the records you want to work with using a combination of criteria.
  • It is possible to choose Bulk API for large jobs to save time and resources.
  • It allows you to preview the changes you want to make before you run the job.
  • DemandTools automatically records logs and provides detailed summaries after each job, including errors and successful records.

Cons

  • It would be helpful to be able to have OR in addition to AND when it comes to Record Selection Criteria for Modifying records. It currently only allows for AND.
  • I recently got notifications that my laptop was running out of storage space, and one of the large files at the top of the list was DemandTools logs. It would be helpful to have a job that automatically deletes older logs to free some space.

Return on Investment

  • We are a nonprofit organization, so ROI is not a good measure of DemandTools' impact, but I can tell you that we depend heavily on our donors' trust, and that trust comes from the quality of our data. The cleaner the data, the higher the trust. It does not matter if the data is showing glorious numbers, but only that it is kept neat, organized, and in the right places. Using DemandTools, strive to keep our data quality as high as humanly possible.

Usability

Alternatives Considered

Dataloader.io and Open WorkBench

Other Software Used

Open WorkBench

Protect the quality of your data!

Tommy Sapienza
Associate Director in Customer Service at St. Thomas Aquinas College (201-500 employees)

Use Cases and Deployment Scope

We use DemandTools to dedupe records in our Salesforce Org. DemandTools allows us to use various scenarios to find duplicate records that may have used more than 1 email address. Reducing the number of duplicates in our system allows us to save money when it comes to sending out various print materials to potential students. We do not end up wasting multiple materials to one record or any additional postage it may take. We also use MassImpact to allow us to update large amounts of records in one instance instead of having to do it multiple times.

Pros

  • Reduce Duplicate records.
  • Allow mass updates to records.
  • Easy system to use.

Cons

  • Perhaps change the layout.
  • Perhaps some automation.
  • Have a saved scenario option.

Most Important Features

  • Deduplication
  • MassImpact
  • MassBackup

Return on Investment

  • Prevents overspending.
  • Frees up database space.
  • Allows us to communicate effectively.

Complete Solution for Database Management!

Incentivized
Momen Eldyrani
SF Admin in Information Technology at IRUSA (51-200 employees)

Use Cases and Deployment Scope

Our organization had a wide range of issues in regards to data management. With the integration of so many third party applications, it is easy to create duplicate records if there are no proper way of tracking, monitoring, and sanitizing that data coming in. DemandTools has made it easy for us, with DupleBlocker, to create rules to identify duplicates based on email, first name, and last name. The actions we have taken at the moment is to simply report it so we can manually take action to merge or leave alone. This is one of many features we love.

Pros

  • Find/Report ID tool to cross check external data with internal data.
  • Make changes with MassImpact without importing or exporting data.
  • Insert, Update, Upsert, Delete to MassEffect uploaded data.

Cons

  • The user interface can be cleaned up a bit.
  • It tends to slow my system down a bit when using the tool.
  • Exporting options can be limited, then maybe in settings add as needed different options.

Most Important Features

  • MassImpact
  • MassEffect
  • Find/Report IDs (crucial)

Return on Investment

  • It took me a while to learn the tool.
  • I really love their knowledge base online it can be overwhelming with tooo much info and scenarios.
  • We have external money coming in that we must match if the donor exists or not, if not add them and then soft credit them. Very handy!

Alternatives Considered

Dataloader.io

Other Software Used

Salesforce CMS, Salesforce Marketing Cloud Data Studio, ClickUp, Nintex Drawloop DocGen for Salesforce

Great for keeping your data clean!

Jessica HoubreView profile
Salesforce Analyst and Administrator in Information Technology at Russell Sage College (201-500 employees)

Use Cases and Deployment Scope

We use DemandTools to mass update records to add or change information, lead to contact deduping, contact to contact deduping, and finding and reporting IDs to cut back on the dupes created when large imports are being brought into the database. Validity has provided support and resources to help me familiarize myself with the product. I know we are just scraping the surface of what this product can do and am looking forward to continued use.

Pros

  • Mass Updates.
  • Mass Deletes.
  • Finding and reporting IDs.

Cons

  • Deduping- we need to manually review each to make sure they are in fact the same person and it would be nice to see if there are others in the same position who have found better criteria to pull dupes in by other than the same email. In higher ed, you find a lot of times a parent email is provided and attached to multiple child records.

Most Important Features

  • Mass Impact
  • Mass Effect
  • Find and Report Ids

Return on Investment

  • We had trouble getting it installed but once over that hill we loved the product.

Alternatives Considered

Cloudingo

DemandTools = Great Tool, Great Value!

Incentivized
Kayla LawsView profile
Sales Operations Analyst in Sales at APS Payroll (51-200 employees)

Pros

  • Straightforward UI that does what it needs to do.
  • Makes after-the-fact de-duplication a breeze.
  • Easy mass updates to data sets - making cleaning data a breeze.

Cons

  • UI is outdated and could use a bit of a facelift.
  • Some competitors in this space are more all-in-one tools where DemandTools.
  • Lack of automation for regular data cleansing - everything we use DemandTools for is manual.

Return on Investment

  • Decreases time spent on admin tasks.
  • Cost-friendly tool that leaves room in the budget for other sales tools.

Alternatives Considered

RingLead Capture, RingLead Cleanse - Duplicate Prevention, RingLead Data Orchestration Platform, RingLead Enrich and RingLead Route

Other Software Used

SalesLoft, Chili Piper, ZoomInfo, Vidyard

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