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Desk365

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What is Desk365?

Desk365 is a ticketing system for teams of all sizes. The Desk365 platform aims to empower agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

The helpdesk's features cover the customer experience spectrum.

  • Features like Knowledge base, SLAs, and Round Robin, to shorten the learning curve

  • Advanced features for agents like AI-Agent, Approval and Change management, and Automations

  • An omni-channel approach to solve support requests across every channel customers use

Desk365 also includes out-of-the-box integrations, reporting, and in-built collaboration features for support teams.

Categories & Use Cases

Screenshots

Screenshot of the web widget that can be configured to fit into a website or web product. This offers a way for customers to send in-context information while creating tickets.
Screenshot of where to generate short and accurate summaries of lengthy ticket discussions using AI-powered automation.
Screenshot of where customer emails get converted into tickets. Agent responses are sent via email and are also visible on the customer support portal.
Screenshot of a custom AI agent built on a business’s historic data. The Desk365 AI Agent learns from a business's support tickets and knowledge base articles to generate accurate responses. This helps agents to close tickets faster.

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Screenshot of the web widget that can be configured to fit into a website or web product. This offers a way for customers to send in-context information while creating tickets.

Product Demos

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesGlobal solution
Supported LanguagesEnglish

FAQs

How much does Desk365 cost?
Desk365 starts at $16.
What are Desk365's top competitors?
Freshdesk and Zoho Desk are common alternatives for Desk365.