Name: DevOps board
Price: 60 USD
Rating: 7.7 (3 reviews)
Author: DevpromSoftware

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

Vertical-Specific

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The DevOps board, developed by DevpromSoftware, is a software tool designed to automate and streamline the management of DevOps activities. It serves as a centralized platform for small to large-sized companies, enabling teams in software development, IT operations, project management, quality assurance, and customer support to collaborate effectively. According to the vendor, the DevOps board aims to enhance productivity, ensure software quality, and deliver exceptional customer support.

## Key Features

**Automatic management of DevOps activities**: The DevOps board automates the management of various DevOps activities, including development, testing, monitoring, and customer support. It enables teams to implement new features and resolve issues quickly, while also supporting manual testing for improved test coverage and quality. Additionally, it facilitates software and middleware monitoring to reduce churn rate and enhance service quality.

**Plug in your favorite monitoring tool into DevOps board**: The DevOps board allows easy integration of favorite monitoring tools by setting up webhooks or configuring email notifications. It enables the establishment of alerts and notifications for monitoring purposes, providing a seamless experience for teams. Detailed documentation is provided to guide users through the process of integrating monitoring tools.

**Automate management via Software Kanban**: The DevOps board utilizes Software Kanban to automate management processes. Team members can pull cards in work based on availability and competence, ensuring tasks are implemented as soon as possible. Work in progress limits help identify bottlenecks in the product construction pipeline, potentially improving overall productivity. Kanban metrics, such as Average Lead Time, can be analyzed to further enhance efficiency.

**Resolve software errors proactively**: By integrating error and exception handlers into the application stack, the DevOps board aims to facilitate the proactive identification and resolution of software errors. This approach reduces reliance on user feedback and provides a clear overview of environments and builds producing issues. The platform supports integration with various programming languages, potentially ensuring efficient handling of errors and exceptions.

**Automate everyday activities**: The DevOps board aims to enhance productivity by automating routine tasks based on predefined actions. Users can define custom actions to set higher priority or assign tasks to team members, potentially streamlining workflows. According to the vendor, this feature allows teams to focus on the most important issues while minimizing distractions from minor tasks.

**Let quality level be clear to everyone**: The DevOps board publishes test reports generated by popular testing frameworks, providing a clear understanding of the quality level of each tested build. It covers complex and stochastic test scenarios through manual testing, offering a comprehensive view of build quality. This transparency aims to facilitate informed decision-making regarding go/no-go decisions.

**Make your delivery pipeline really continuous**: The DevOps board seamlessly integrates with favorite continuous integration and continuous deployment tools. It visualizes build status and automatically reports tasks to repair broken builds, aiming to ensure a continuous delivery pipeline. Detailed documentation is available to guide users through the integration process.

**Listen and support customers**: The DevOps board enables efficient customer support by capturing tickets sent via email or submitted through the helpdesk website. It notifies customers via email when their tickets are resolved, ensuring timely communication. The built-in knowledge base (Wiki) feature allows team members to collect and write articles, making information easily searchable and accessible to users.

**Everything is code so everyone is aware of changes**: By connecting repositories like GitHub, GitLab, Subversion, or TFS, the DevOps board aims to ensure control over source code changes. It enables the review of changes in code, infrastructure, test scenarios, and scripts, potentially facilitating consistent changes and early identification of issues. According to the vendor, this integrated approach consolidates multiple tools into one focused DevOps application.

Basic

1,000 Emails

5,000 Emails

10,000 Emails

Soffront CRM

Starter Help Desk

Pro Help Desk

Satellite Help Desk

Pro Service Desk

Ent Service Desk

Vision Helpdesk

DevOps board

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

DevpromSoftware

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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DevOps board

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