Call Center Software Worthy of Consideration
Rating: 9 out of 10
IncentivizedUse Cases and Deployment Scope
ChaseData Call Center Software is primarily being used departmentally (call center operations & fulfillment), and some senior members of management have access to the application and its reporting portals. The software is intuitive, technically-strong, and provides solid analytics. This allows for easy-to-manage telemarketing campaigns.
Pros
- Analytics / reporting
- Intuitive campaign management
- Data management
Cons
- Customer success
- Communication
- More intuitive / advanced ability to create outbound dialing logic / rules
Likelihood to Recommend
Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.