DialedIn

ChaseData Call Center Software is primarily being used departmentally (call center operations & fulfillment), and some senior members of management have access to the application and its reporting portals. The software is intuitive, technically-strong, and provides solid analytics. This allows for easy-to-manage telemarketing campaigns.

Great architecture, analytics and technical setup processes. Ability to control sub-segments of data for outbound programs and assign dial priority percentages.

We use Chase in our Telemarketing Call Center. It provides a clean and stable platform for managing our customer data and call flow. It has all the whistles and bells I need to manage everything from campaigns to production reports. The agent application is comprehensive and easy to use. I won't say we don't have issues, it is VOIP, but we experience very few and when we do Chase's Tech Support people are quick to respond and always able to resolve them quickly. Dan Cleary and Claudia Jimenez are great about helping when we need additional licenses or have questions about billing. Of all the systems I have used in the last twenty years I believe Chase is the one that gives us the most bang for the buck.

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.