What is DialedIn?
DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution built to help organizations improve customer engagement, boost agent productivity. The platform combines dialing technology with advanced routing and compliance tools in one suite.
- Automated Dialing Modes: Predictive, progressive, and TCPA-compliant preview, designed to support higher live connection rates and minimize idle time.
- Skills-Based ACD & IVR: Routes callers to the most qualified agent quickly, with customizable IVR menus to reduce wait times.
- CleanCallerID™: Automatically replaces outbound numbers flagged as spam to protect answer rates.
- Custom Integrations: Connect seamlessly with leading CRMs, helpdesks, and third-party apps to unify data and workflows.
- Uptime & Support: 99% uptime and 100% U.S.-based support teams for reliable operations and expert guidance.
DialedIn aims to provide a reliable, scalable contact center solution that adapts to evolving business requirements while maintaining compliance and operational efficiency.
Categories & Use Cases
Videos
Technical Details
| Deployment Types | SaaS, SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | United States, Canada |
| Supported Languages | English |
FAQs
What is DialedIn?
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.
How much does DialedIn cost?
DialedIn starts at $495.
What are DialedIn's top competitors?
Five9, RingCentral Contact Center, and Convoso are common alternatives for DialedIn.