Great for lean companies hard to provide user feedback
Use Cases and Deployment Scope
Discord is used by our organization as the main communication platform among all of our different teams. We make video games, and the straightforward design of Discord along with the fact that it has more robust features for free out of the box made it an attractive alternative over competing products such as Slack or Microsoft Teams. We use Discord every single day for our morning standup meetings, for facilitating any smaller digital meetings that need to happen throughout the day, and for separating conversations into different relevant channels based on the team/topic.
Pros
- Role management
- Keeping all conversation in one thread without splitting off into smaller "hidden" conversations
- Programming custom bots and tools for the platform
Cons
- They severly lack in ways to receive feedback from the community about desired new features. The only remaining "platform" they have is a defunct feature request website that is no longer checked by any of their developers.
- There is an inability to permanently "mute" replies to your messages. Replies to messages left by you are treated as direct @ pings and so will override any silencing rules you have set up and thus will still show a small, red, notification badge on servers you have muted that contain replies.
- Their options for programming modals are fairly lacking, with a very small range of visual items that can be added to them.
Return on Investment
- Cut down response time from our employees who previously only used email from days/hours to hours/minutes
- Helped foster a sense of company culture with customized company emojis
- Allowed us to work seamlessly with both in-person and remote employees by having open "meeting rooms" for anyone to join, which we also used daily for standups
Usability
Alternatives Considered
Microsoft Teams, Zoom Workplace and Slack
Other Software Used
ClickUp, SocialPilot, Intuit Mailchimp
