Great for lean companies hard to provide user feedback
April 30, 2025
Great for lean companies hard to provide user feedback
Score 8 out of 10
Vetted Review
Verified User
Software Version
Discord Nitro
Overall Satisfaction with Discord
Discord is used by our organization as the main communication platform among all of our different teams. We make video games, and the straightforward design of Discord along with the fact that it has more robust features for free out of the box made it an attractive alternative over competing products such as Slack or Microsoft Teams. We use Discord every single day for our morning standup meetings, for facilitating any smaller digital meetings that need to happen throughout the day, and for separating conversations into different relevant channels based on the team/topic.
Pros
- Role management
- Keeping all conversation in one thread without splitting off into smaller "hidden" conversations
- Programming custom bots and tools for the platform
Cons
- They severly lack in ways to receive feedback from the community about desired new features. The only remaining "platform" they have is a defunct feature request website that is no longer checked by any of their developers.
- There is an inability to permanently "mute" replies to your messages. Replies to messages left by you are treated as direct @ pings and so will override any silencing rules you have set up and thus will still show a small, red, notification badge on servers you have muted that contain replies.
- Their options for programming modals are fairly lacking, with a very small range of visual items that can be added to them.
- Cut down response time from our employees who previously only used email from days/hours to hours/minutes
- Helped foster a sense of company culture with customized company emojis
- Allowed us to work seamlessly with both in-person and remote employees by having open "meeting rooms" for anyone to join, which we also used daily for standups
The vast array of free features on Discord right out of the box makes it a stand-out in pricing from other chat platform options. Discord works phenomenally if you want a chat platform that is free, quick to set up, and very flexible in the ways you can start using it. It doesn't require a complex set of logins for different servers (such as Slack) or logins that are inconveniently tied to other products (like Microsoft). If you prefer to view full conversations all in one place without them "splintering" off into branches that are missed, such as is the case with Slack, Discord works great for this. If you feel seeing everything is too overwhelming or "busy", Discord may not be right for you. Discord is great for lean organizations or startup companies, but will likely not feel "professional enough" for larger, traditional "corporate" enterprises.
Do you think Discord delivers good value for the price?
Yes
Are you happy with Discord's feature set?
Yes
Did Discord live up to sales and marketing promises?
Yes
Did implementation of Discord go as expected?
Yes
Would you buy Discord again?
Yes
Comments
Please log in to join the conversation