TrustRadius Insights for Drupal are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Extensibility and Customization: Users highly appreciate the extensibility and customization options provided by Drupal's wide range of contributed modules. Many reviewers have stated that this flexibility allows them to tailor the software to their specific needs, enhancing the overall value of the platform.
Cost-effectiveness: The open-source nature of Drupal is seen as a major advantage by users, with many stating that it eliminates ongoing licensing costs. Reviewers mention that this cost-effectiveness makes Drupal an attractive option for those on a tight budget.
Strong Community Support: Users highly value the fantastic open-source community surrounding Drupal. Several reviewers have mentioned that they appreciate the community's readiness to help and provide solutions to any problems encountered. This support system is seen as invaluable, ensuring users have necessary assistance and resources to overcome challenges while using the software.
My trumpet and brass teaching website, to manage student assignments, control access to the private audio library, and manage the historic media. I’m in the process of upgrading to Drupal 11 and the new ai framework and that will be something not possible for a RAG chatbot and automated SEO
Pros
Access control
File system management
AI
Cons
Themes
AI
Bootstrap 5 style themes in core
Likelihood to Recommend
Personal and business websites and Drupal Commerce
Servas uses Drupal 11 (originally Drupal 6) for it's Online Portal. Our current version of ServasOnline released in July 2024, delivers content and allows members to be in households and to edit their household and membership profiles. Using the ServasOnline (servas.org), members who are planning for to travel can search using Google Maps for members who are Hosts or Day Hosts and request accommodation.
Before choosing Drupal, we investigated COTS products but we could not find anything that could meet our needs. With a team of volunteers and some paid professionals we are able to develop our portal on a well developed Drupal CRM foundation.
Pros
Host Searching using Google Maps
Membership Management
Bespoke tools such as membership fee payments coded using PHP
The ability to take standard modules and templates and customize them is a powerful feature of Drupal.
Cons
Drupal keeps improving. There is still room to make it easier to understand and customize templates.
The Drupal learning curve is still harder than WP and more support for beginners is needed to help build a bigger community.
By promoting a bigger Drupal community, we can hope for a bigger range of Templates and Modules.
Likelihood to Recommend
If you want to set up a basic Not For Profit (NFP) Membership system and content base, Word Press is easier than Drupal. However, if you have specific needs that require a fair bit of customisation then Drupal is the best CRM available. If the webmaster is confident with PHP and SQL, Drupal allows a lot of creativity.
We used Drupal for our large ecommerce and blog site. We originally went with it because at the time, it was more customizable than Wordpress. Or so we were told. We have done many customizations to the checkout interface and product pages. We have had our site on Drupal for over a decade.
Pros
Modular design offers customizability
Some important functionality built in
Community of contributors for add-on modules
Cons
In our experience, the upgrade process is horrendous or nonexistent
I think the amount of things that need a coder to change is too high
In my opinion, it is not user friendly or intuitive
Likelihood to Recommend
I say, if you hate Wordpress and other options, then using Drupal might be for you. Otherwise, I think Wordpress beats Drupal in every way hands down. We've used Wordpress for all our other sites after the ONE Drupal site, and we're looking to move off it on that one last site as well.
VU
Verified User
Executive in Information Technology (11-50 employees)
Drupal is our current CMS that we use to host our website for our financial services firm and it's subsidiary. I publish articles on our website to provide landing pages for our Weekly Newsletter email, publish media mentions and press releases, create tokens for rate changes, update website pages to keep up with content changes and upload PDFs to our website.
Pros
Drag and drop functionality is easy to use
Easy to switch between straight text and HTML content
Ability to easily have multiple environments so that pages can be built in b/c-stage before they are approved and published
Solid user experience where it's clear how to navigate the platform
Cons
Content changes don't always update unless you clear cache in Aquia Cloud platform and Cloud Flare
When you do clear cache in Drupal, the website temporarily runs a little slower
Requires technical knowledge to build additional website features
Likelihood to Recommend
Overall, I would give my rating of Drupal a 7/10 because there is an easy user experience for those without a website background but there is some technology work required to build more website capabilities that aren't as user-friendly. Drupal is specifically well suited to update content (like changing Relationship Manager cards when there is employee turnover), post announcements (putting up a holiday banner to let our customers know the dates we will be closed over Thanksgiving, Christmas, etc., and creating a sophisticated website hierarchy of pages (for our firm, several dropdowns depending on if you're looking for personal banking, business banking, investment banking, about us, etc.).
VU
Verified User
Employee in Product Management (1001-5000 employees)
We have been working on Drupal as a team for over five years and have been providing solutions in the e-commerce space. We have found it somewhat complex for the clients, but at the same time, it offers great flexibility for the development team. We highly recommend Drupal to our potential clients.
Pros
Robust and scalable.
Highly secure.
Highly customisable.
Cons
Themes
Setup
Integration
Likelihood to Recommend
We developed a corporate website using Drupal, which features a large number of static pages and several dynamic functions, including a contact us form, location finder, and job posting. We utilized Drupal with some customization to achieve the desired functionalities. We have also worked on e-commerce sites using Drupal, and there is a scope for improvements, specifically in cataloging.
building out new stories on a corporate newsroom, creating new pages for audiences to learn more about the business, creating a press center for media to download relevant assets, publishing press releases, publishing external facing business updates, hosting an about us page, etc.
Pros
developer tools
secure CMS
simple web design
Cons
needs a more intuitive user interface
simpler taxonomy and nomenclature for broader audiences
more dynamic design options
Likelihood to Recommend
I'd only recommend Drupal for developers or coders. I wouldn't recommend it for editorial purposes.
Over the years, we've tried out a lot of different CMS systems to create marketing and e-commerce websites for various divisions of the company. Drupal has been around for a long time, and we've given their CMS a ride in hopes of creating a website to showcase some of our company's products and information to visitors from targeted pet groups in our industry.
Pros
It has excellent security features and consistent updates.
It allows for extensive customization with the integrated themes and core code, especially when you first install it. This allows our dev team to get creative with marketing initiatives.
There is a large online community of Drupal users that consistently help answer any questions and issues
Cons
This is not an easy CMS to work with if you don't have a good understanding of website development. It isn't "plug-and-play" like Wordpress or Shopify.
Over time, doing major updates to the system can be taxing, especially if you aren't well-versed enough in doing system updates in line with your "child" theme and code.
The CMS can become somewhat cumbersome with server resources if not carefully optimized while you build and customize it to your liking.
Likelihood to Recommend
Drupal is well-suited for development teams seeking flexibility to scale on a dependable and secure coding platform. However, I would not recommend it to average developers or those looking for a more plug-and-play style CMS to get up and running quickly. It's also not the best solution for very large (database-heavy) websites, as the system can bog down server resources with its code.
We used Drupal for our website design through our web developer. We were able to customize the look and feel of the website and manage the content quickly. By using Drupal for website design, we were able to make changes in real time as opposed to needing to create a trouble ticket and waiting for support to update website content.
Pros
Website Design
Drag and Drop Editor Functionality
Great website templates
Cons
Updates are not streamlined
Not many free themes
Customer support is not the best
Likelihood to Recommend
There were some aspects, such as the drag and drop capabilities that we liked about Drupal, however, whenever customer support was needed, we had difficulty making a connection. Tasks that required additional support often led to us needing to create a trouble ticket with customer service. I was able to find some videos online that provided assistance, but for more challenging needs, it was a challenge getting the answers we needed.
I use Drupal for more complex web applications and sites. Drupal is a very dynamic tool that can fit many different projects, from a simple website with dynamic content or user access to more complex applications like multiuser social sites. Drupal is a great tool to learn how to apply, although it helps to know PHP and how to customize a website's design (HTML/CSS).
Pros
Generate complex websites.
Allow different level user roles.
Create multi-site applications that have multiple mini-sites on one domain.
Build a complex dynamic website for corporate use.
Cons
Debugging can be difficult when modules conflict.
Permissions can be confusing if you’re not sure of user roles and how they function.
A better default image taxonomy and organization would be nice, sans dedicated module.
Likelihood to Recommend
Drupal is best suited for a dynamic website that needs customization and may need different user roles. It’s also great at learning to build a complex web application without knowing how to code a complex website. Although it can be implemented with minimal coding, knowing how to debug is almost necessary.
We used Drupal to build our website. It was incredibly limited and difficult. Because we are a nonprofit organization, many of our staff are volunteers or part-time. This made it very difficult to make updates, because managing and editing the site were not user-friendly processes. We moved to WordPress, which gave us so many more options (plugins) to create a manageable user interface and to train our volunteers to work within the website and keep things organized and updated. We're very happy we switched even with the initial cost of transitioning.
Pros
Options for many languages
Options for developers
It's open-source
Cons
Not user-friendly
No central support
Not compatible with many of our plugins
Good themes cost money
Need lots of support from developers
Likelihood to Recommend
Drupal might be a good place to build a website if you are a developer and know exactly what you want and how to code it. Additionally, if the website will only ever be modified by developers. In situations where it would eb beneficial to have many people access the website (who are not developers), I'd highly recommend going with a different tool.
