Great tool for tech savvy users

On a daily basis, the overall usability of Drupal is good, however, there are some improvements that could be made to make it more user friendly.

There were some aspects, such as the drag and drop capabilities that we liked about Drupal, however, whenever customer support was needed, we had difficulty making a connection. Tasks that required additional support often led to us needing to create a trouble ticket with customer service. I was able to find some videos online that provided assistance, but for more challenging needs, it was a challenge getting the answers we needed.