Eleveo Reviews and Ratings

Rating: 9.4 out of 10

Score

9.4 out of 10

Community insights

TrustRadius Insights for Eleveo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Call Recording: Several users have praised the simplicity and ease of adopting the call recording feature. They found it user-friendly and efficient, allowing them to conveniently retrieve recorded calls.

Smooth Customer Experience Follow-up: Many reviewers mentioned that the product provides effective tools for managing customer interactions, resulting in a smooth and flawless follow-up process. This indicates that the product ensures a seamless customer experience.

User-Friendly Installation and Agent Management: The ease of initial installation and operation of the product, along with its intuitive controls for adding and removing agents, has been highly appreciated by users. This suggests that the product offers a user-friendly interface for managing agents efficiently.

Reviews

6 Reviews

Very Intuitive Data Quality Management Solution and Easy Options to Start.

Rating: 9 out of 10

Incentivized

March 5, 2022

Use Cases and Deployment Scope

ZOOM Quality Management Suite is an excellent, easy and stable software that offers the most powerful and easy functionalities to set and get started easily. The data center management capability with the system is effective and its ability to manage multiple communication and the best reporting tools. The data analytics to generate via the solution accurate and its engaging tools are also powerful and interface setting on the first time was quite excellent.

Pros

Amazing management of various communication data management.
Data center capability is effective.
Information centralization is excellent.
Team communication is perfect.

Cons

The user to manipulate the tool has to full pass through training.
Support availability is low.
Complex project handling is also slow.

Likelihood to Recommend

Great quality management tool through its effective features which are very easy to adjust the functionalities to meet a certain working method. ZOOM Quality Management Suite can help obtain the best and most profitable insights and easy multiple data quality management ability is incredible. The reports are perfect and easy data visualization and also migration of different data to multiple platforms.

Hannah Caleb

Quality Engineer in Information Technology at Iress (1001-5000 employees)

Vetted Review

2 years of experience

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Remote work with a robust tool.

Rating: 10 out of 10

Incentivized

March 5, 2022

Use Cases and Deployment Scope

The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.

Pros

Stable recording of calls.
Remote work with no complex setup.

Cons

I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.

Likelihood to Recommend

If you are looking for a tool to work remotely and interact with all your clients and employees at your location, I think it would be very useful to use ZOOM Quality Management Suite. Thanks to the fact that it is a very simple tool to use and does not require complex configuration. The feature to request a meeting is executed with a single click, which allows connecting remotely. It allows us to record the calls and to show the information that we want because the camera is of quality and we have not really suffered a period of inactivity in the meetings. Everything is fluid and stable as long as you have a good internet connection.

Kristin Butcher Wester

Human Resources Specialist in Human Resources at MedTourEasy (501-1000 employees)

Vetted Review

3 years of experience

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ZOOM Quality Management Suite, it's an amazing solution

Rating: 7 out of 10

Incentivized

February 27, 2022

Use Cases and Deployment Scope

ZOOM Quality Management Suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth between users. During Covid, it's been a great tool to handle customer service in an exact manner as being in a traditional call center.

Pros

Customer service call management.
Transfer calls between internal users.
Vital tool for remote working.

Cons

Sometimes calls drop for no reason.

Likelihood to Recommend

The perfect solution to use ZOOM Quality Management Suite for is a call centre or customer service environment. The handling of calls is easy even when the user is working from home. Easy to audit from an administrative perspective to track users' performance. The only thing I would recommend to improve is the performance of the software, sometimes calls drop without reason.

Verified User

Team Lead in Customer Service (501-1000 employees)

Vetted Review

4 years of experience

Zoom Quality Management Suite is an Investment you won't Regret!

Rating: 8 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

We use Zoom Management Suite to manage and optimize our call center. It provides us with helpful analytics that assists us in improving our caller experience. It has helped us organize our data on a daily basis so that we're not playing catch up throughout the year.

Pros

Call recording.
Sensitive information handling.
Scheduling.

Cons

Intuitive workflow.
Confusing interface.
Workforce optimization.

Likelihood to Recommend

Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.

Bailey Testerman

Communications Director in Marketing at River Valley Christian Fellowship (1-10 employees)

Vetted Review

2 years of experience

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Just try it out

Rating: 7 out of 10

Incentivized

February 23, 2022

Use Cases and Deployment Scope

I use it for project meetings where there are more than 1000 users at once where we would want to have break-up groups or having screen shares where many couldn't come in person for these meetings. Zoom Quality Management Suite has been used for sharing programs online, like engineering software that could only be shown as either a PDF to others or screen shared.

Pros

Screen share software from other programs for others.
Volume control where I can share videos without the consequences of breaking audio or bad buffering.
A great camera where I can show myself and others without any evidence of bad camera or statics.

Cons

Maybe have more room for over 1000 people, especially for larger groups that are international and have more others that aren't just from this country.

Likelihood to Recommend

Well suited for projects or having large groups of people who can't be in-person while having a chance to show off a physical project. May not be the best place to do it during Zoom since the camera isn't always the clearest to show up the small details while doing it in person would make more sense.

Miracle Achebe

Student Office Assistant in Customer Service at Illinois Institute of Technology (11-50 employees)

Vetted Review

2 years of experience

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