TrustRadius: an HG Insights company

Employment Hero

Score8.1 out of 10

19 Reviews and Ratings

What is Employment Hero?

Employment Hero is an end-to-end human resources management software designed for small to medium sized businesses, that covers every aspect of the employee lifecycle, from recruitment and onboarding to engagement, productivity, and success.

Read more details.

Categories & Use Cases

Media

Screenshot of the shift management interface in Employment Hero.
Screenshot of Swag, Employment Hero's employment superapp.
Screenshot of some of the data-driven insights available in Employment Hero.
Screenshot of the cloud payroll interface.
Screenshot of Employment Hero's recruitment software.

1 / 5

Screenshot of the shift management interface in Employment Hero.

Employment Hero Key Features

Learn about the best (and worst!) features Employment Hero has to offer, as determined by TrustRadius' reviewers.
Based on 19 ratings of Employment Hero's features
View all Employment Hero features

Top Performing Features

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 9

  • Off-cycle/On-Demand payment

    Provide employees access to wages accrued during the pay period before the end of the pay cycle.

    Category average: 8.5

  • New hire portal

    New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.

    Category average: 8.3

Areas for Improvement

  • Performance improvement plans

    Supervisors can track disciplinary actions such as performance improvement plans.

    Category average: 7.5

  • Review reminders

    System can generate reminders to ensure review completion timeliness.

    Category average: 7.9

  • Candidate development

    Candidate development is the ability to assign learning and development goals.

    Category average: 7.9

Who Buys & Uses Employment Hero

Employment Hero Reviews

What users are saying about Employment Hero.
View all Employment Hero reviews

Pros

  • Streamlined recruitment and employee onboarding processes
  • Automation of HR and payroll tasks for efficiency and time-saving
  • Intuitive user interface and accessible mobile application

Cons

  • Unreliable notifications regarding platform updates
  • Customer support model relies heavily on AI chatbots, lacking direct human interaction
  • Inflexible employment contract formatting, particularly with the 'Doc Studio' feature

A solid platform with room to grow

Incentivized
Ryan Cooney
People Operations Manager in Human Resources at North Australian Aboriginal Justice Agency (201-500 employees)

Use Cases and Deployment Scope

Employment Hero is our primary people-management system. We use it for payroll, recruitment, performance management, employee file management, learning and development, compliance, forms and more. Employment Hero has improved our people management timeframes 10 times and subsequently saved us money; being able to utilise a previous admin role's salary for alternative purposes.

Pros

  • Recruitment
  • Performance Management
  • Compliance
  • Product Development and Improvement

Cons

  • Data Security
  • Customer Service and Support
  • Workflows
  • Position Management

Return on Investment

  • Reduced number of FTE managing HR Admin
  • Improved Payroll Accuracy

Usability

Alternatives Considered

UKG Ready, Authority Altitude, UZIO, BambooHR, Enable and Sage HR

Other Software Used

UKG Ready, BrightHR, ELMO Software

Great all-round HR suite

Incentivized
Dan Farthing
Head of Product and People in Product Management at Pitcrew AI (11-50 employees)

Use Cases and Deployment Scope

We use EH for onboarding new team members and HR compliance. It enables us to have a 100% paperless onboarding process that helps new team members be more efficient and prepared for their day one, which means they get up to speed faster. We also use goals and feedback to maintain a high-performing team in a completely integrated and easy-to-follow process for both team members and leaders.

Pros

  • Recruitment tracking and onboarding is a nice process for TA and hiring managers
  • Goals and team feedback is a really useful tool for HR management and maintaining a high-performing team
  • HR document management is a useful tool for HR compliance reminders and secure HR document storage

Cons

  • Employment contract formatting is difficult to get set up and not very flexible or user friendly.
  • Org charts are clunky and not very useful.
  • Reporting on compliance has always been difficult and not very intuitive for finding who has completed document sign-off and who is outstanding.

Return on Investment

  • EH enabled us to hire and onboard 12 technical team members and 5 casuals in 12 months. Doing it compliantly, paperless and without the need for external HR tools or Recruitment services. This saved us $200k-$300k in recruitment fees.
  • Using company goals and KPIs, we are able to measure at any point in time where we are up to in achieving our company goals and where each individual team and team member is up to in their contribution. This keeps us focused and aware of how each individual team member is contributing to the success of our company.

Usability

Alternatives Considered

Tanda, BrightHR, Deputy and Xero

Other Software Used

Xero, Google Workspace, Microsoft 365, Anthropic Claude, Google Gemini

Employment Hero works for us

Incentivized
Sonja Neal
HR Officer in Human Resources at YFS Ltd (201-500 employees)

Use Cases and Deployment Scope

I am an Admin on our work EH platform. We use it for all HR related documentation, performance reviews, probation reviews, 1:1's, and recruitment. We did not have a HR platform prior to implementing Employment Hero and it has reduced a lot of manual processes. It's not perfect but we have found it very helpful.

Pros

  • Recruitment
  • Documentation
  • Reminders for mandatory certificates

Cons

  • In Recruitment we used to be able to send more that 50 unsuccessful emails at a time and it was very helpful. Being limited to 50 is annoying
  • Sometimes things change without notification which means we do not have time to update our internal manuals to keep everyone informed

Return on Investment

  • Not my department

Usability

Alternatives Considered

Workday Workforce Management

An overview of Employment Hero

Incentivized
Verified User
Professional in Finance and Accounting (11-50 employees)

Use Cases and Deployment Scope

EH covers HR and payroll management in our org. We are a medium size charity of approx 25 current staff. Their system is used to manage onboarding and offboarding of employees, qualification tracking and document management, roster scheduling and shift swaps, and processing of payroll from timesheets through to payment & super.

Pros

  • Employee onboarding
  • Multi-admin document and qualification tracking
  • Staff timesheet lodgement and roster access

Cons

  • Ability to contact support - difficult and slow
  • Limitations in rostering (eg/ unable to swap overlapping same-day shifts)
  • AI chatbot - just regurgitates helpfiles

Return on Investment

  • Streamlined payroll processes - similar time usage for increased employee numbers
  • Increased employee participation in roster process
  • Employees no longer have to data entry for timesheets that match shifts

Usability

Alternatives Considered

Xero, MYOB, TASS and UKG Ready

Other Software Used

Xero, TASS, UKG Ready

Employment Hero - A good platform that could be so much better

Incentivized
Verified User
Executive in Human Resources (51-200 employees)

Use Cases and Deployment Scope

Employment Hero is our People software for the business.
We are a national company, so EH allows us to have connection to all employees in all locations. The main function and capability of EH is to reduce time by eliminating manual processes and bringing all HR and Safety related information into one place.

Pros

  • Policy availability and acknowledgement
  • Recruitment and onboarding
  • Information about employees
  • Ability to communicate to the entire business

Cons

  • Timesheet functionality is very poor and time consuming
  • Platform developments are released with no notification
  • The new Doc Studio is hopeless and is a backward step
  • Compliance issues around actual CLock In and Out times
  • Support is now AI Chat bot only and anything past this is hopeless

Return on Investment

  • Overall it has had some great wins
  • There are areas such as Timesheets where it is totally lacking and could be a reason to reconsider using EH
  • It does provide value for money compared to other HR platforms

Usability

Other Software Used

Xero

Employment Hero Alternatives

Products similar to Employment Hero that may also meet your needs.
View all Employment Hero alternatives
BrightHR
CompareLearn more
HiBob
CompareLearn more