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HTML Editors

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Quote to Cash

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OSS/BSS (Operations Support/Business Support)

Retail Analytics

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Vertical-Specific

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### Postage and Stamps
User sentiment regarding Endicia's postage and stamps capabilities is varied. While some users appreciate the convenience of printing stamps from their office and avoiding trips to the post office, others express frustration over issues such as overcharging for postage rates and difficulties with refunds. The integration with QuickBooks for streamlined shipping processes is highlighted as a positive feature by some users, but concerns about accuracy and technical glitches have also been raised. Despite the mixed opinions, Endicia's postage and stamps functionality remains a key aspect of user experiences with the platform.

### Shipping Solutions
User consensus seems to be that Endicia's shipping solutions functionality is a mixed bag. While some users appreciate its ability to integrate with platforms like QuickBooks and BigCommerce for streamlined shipping processes, others have encountered challenges with features like email notifications and posting back data accurately to invoices. The software's efficiency in processing USPS labels and facilitating international shipping has garnered positive feedback, but issues with the QODBC drivers causing disruptions in data transfer have been a recurring concern for users. Despite offering discounts similar to other shipping software, Endicia's shipping solutions receive varied reviews from users, highlighting both strengths and areas for improvement.

### USPS Services
User sentiment about Endicia's USPS services is largely critical, with multiple complaints about overcharging and discrepancies in postage rates compared to USPS. Customers have expressed frustration over the lack of customer service and difficulties in obtaining accurate transaction records. Concerns have been raised about the pricing structure, with users questioning the accuracy of postage charges and feeling misled by the service. Despite some positive feedback on integration with e-commerce platforms and ease of processing labels, the prevailing sentiment indicates dissatisfaction with Endicia's USPS services, particularly in terms of transparency and cost-effectiveness.

### Software Usability
Users generally find Endicia's software usability to be a strong aspect of the platform. While some users encountered initial challenges with setting up the program, once configured, the software proved to be user-friendly and efficient in handling tasks related to inputting information, learning the system, and adding funds to the postage balance. However, there were concerns raised about the complexity of certain features, such as the refund process for misprinted labels and limitations in accessing postal expense records from multiple devices. Despite these minor drawbacks, the overall consensus leans towards Endicia's software usability being satisfactory for most users.

### Label Printing
Opinions on Endicia's label printing capabilities vary widely among users. While some users appreciate the ease of printing labels and the compatibility with various printers like the DYMO 450 Turbo, others have faced challenges with glitches and overcharging for postage rates. The ability to print stamps at the office and skip lines at the Post Office is a notable advantage for many, although some users have encountered issues with the software's login requirements and the need for a serial number to print on rolls. Despite mixed reviews, Endicia's label printing functionality remains a key feature for businesses looking to streamline their mailing processes.

### Customer Support
User consensus seems to be that customer support is a weak point of Endicia. Reviewers consistently express frustration with the lack of responsiveness and effectiveness of Endicia's customer support team. Many users report long wait times when contacting customer service, with some mentioning being on hold for hours without resolution. Additionally, there are complaints about Endicia's customer service representatives not adequately addressing issues or providing satisfactory solutions. The overall sentiment regarding Endicia's customer support capabilities leans towards disappointment and dissatisfaction among users.

### Technical Issues and Support
Users consistently express frustration with Endicia's technical issues and support functionality. The reviews highlight a pattern of ongoing challenges with technical support, including long wait times, inconsistent assistance, and unresolved issues. Customers report feeling let down by the lack of effective solutions provided by Endicia's support team, leading to significant disruptions in their business operations. The transition following the acquisition by Stamps.com appears to have exacerbated these technical difficulties, leaving users seeking alternative solutions due to the unreliability of Endicia's support services.

Users recommend the following:

1. Having a UPS account and an Endicia account is important. Users suggest using World Ship for UPS, particularly for weekend shipping and return labels. They also mention the Zebra Thermal printer, specifically the ZP 450, which works well with Endicia.

2. Trying out Endicia is highly recommended for shipping USPS packages. The free version is suitable for those shipping less than 20 orders a day. Users also mention Dazzle, a program that utilizes the Endicia background and is specifically recommended for USPS shipping.

3. Giving the free trial of Endicia a go is suggested, especially for those shipping a substantial amount of USPS packages daily (at least 50 or more). Users believe it can save money and be well worth it. However, they also note the importance of obtaining IMPB certification for self-shipping and mention that the software may cause headaches.

Overall, users have a positive opinion of Endicia and highlight its ability to fully customize shipping labels for additional marketing purposes.

Endicia is a popular shipping software that helps businesses save time and money by automating their shipping process. Customers have reported that Endicia offers direct integration with BigCommerce and provides excellent discounts for postage rates, making it an excellent option for high-volume shippers. The software's integration with multiple USPS accounts allows organizations to streamline their drop-shipping programs successfully.

Endicia's cost-effective shipping options help businesses keep track of packages in a timely manner while providing third-party insurance coverage. This feature has been praised by users who need to ship non-customer packages as Endicia's tracking numbers make it easy to monitor shipments. Moreover, customers can fully customize shipping labels, which is an incredible marketing tool for improving brand recognition and attracting more business.

Many small sellers have reported that Endicia has been a great transition from paying high label fees on Amazon. Additionally, the software is user-friendly and easy to operate, which is perfect for even the most technologically inexperienced user. Overall, Endicia’s integrated shipping software can save significant time and money for businesses who do high-volume shipping and need full control over their shipping operations.

User-Friendly Interface: Endicia is praised by many reviewers for its user-friendly interface. Users have found the software to be simple and easy-to-use, with a straightforward setup process. More than half of the users mentioned this as a standout feature.

Cost-Effective Option: Reviewers have noted that Endicia offers the same discounts as other shipping software, making it a cost-effective option. Some users appreciated the overall service fee, which they found to be a great deal considering the software's ability to print approximately 150 labels a month. Many users felt that Endicia was convenient and provided good value for money.

Integration with Multiple Platforms: The integration of Endicia with various platforms such as BigCommerce, Shopify, Squarespace, eBay, and PayPal among others has been noted by several reviewers as being versatile and time-saving. This integration allows businesses with multiple sales channels to use Endicia seamlessly without having to switch between different programs constantly.

Difficult to Use: Many users have found Endicia to be difficult to use, with a confusing interface that can make it challenging to print labels or set up shipping preferences. Some users have noted that the lack of descriptive error messaging means they often have to call support to resolve issues, while others find modifying templates cumbersome and time-consuming.

Poor Customer Service: Numerous users have reported poor customer service from Endicia, including long wait times on hold and hit-or-miss technical support that sometimes disavows responsibility for fixing problems between Endicia and QODBC drivers. One user even noted being promised three months of free service as compensation for a mistake but later refused by Endicia.

Technical Issues and Set Up Problems: Several users have experienced difficulties with initial setup and technical issues when using Endicia, including glitches with tools and label printers requiring restarts, trouble detecting international addresses in shipments, and software hang-ups preventing stamps label printing.

Endicia is a provider of internet-based postage services for e-commerce businesses of all sizes, and an Auctane brand (Stamps.com acquired Endicia in 2015, and rebranded as Auctane in 2021). Endicia’s postage and shipping solutions are designed to help save time and provide access to the better USPS® and UPS® shipping rates. Endicia's goal is to simplify customers' shipping operations.

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ShippingEasy, an Auctane (formerly Stamps.com) company, offers their cloud-based ecommerce shipping platform, providing full support for USPS, UPS, FedEx and integrating with online marketplaces such as Amazon, eBay, Etsy, Shopify, BigCommerce, WooCommerce, Volusion, and others. ShippingEasy allows automated order tracking with fulfillment data, and inventory levels to populate in real time.

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Shipping

Endicia, different type of shipping

Welcome to Endicia Shipping School!  Learn more about us, please visit www.endicia.com/youtube

Learn more about our leading eCommerce shipping solutions and start your free 30-day trial right here: www.endicia.com/SayEndicia

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Endicia?