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Epic MyChart Reviews and Ratings

Rating: 8.2 out of 10
Score
8.2 out of 10

Reviews

6 Reviews

MyChart encourages patients to be an advocate for their healthcare needs.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Epic MyChart is utilized by our patients to access their health records. The system allows them to message our physicians, review their results, request refills and more.

Pros

  • Easy access to records
  • Messaging
  • Viewing appointment history, requesting appts etc.

Cons

  • There are rarely any technical issues, but having the option to hit a button within the chart and call would be nice.

Likelihood to Recommend

Patient communication, updating demographic information, ability to share records with a widespread community of care partners

AJ
Ashley Jordan
Office Manager at BASS Medical Group - Neurology Division (11-50 employees)
Vetted Review
Epic MyChart
7 years of experience

Epic and MyChart

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Communicating with colleagues, patients, and other care providers on the individual’s plan of care. The product addresses keeping track of previous and upcoming appointments, vaccinations (past and future), previous lab test results, and even preventative care options that the individual qualifies for, and the option for email-like communications between medical staff and the individual being treated.

Pros

  • Email-like correspondence.
  • Appointment tracking.
  • Easy to read lab results.

Cons

  • Slow communication form for private messaging, could add a live chat feature option.
  • Better organization to have my chart of multiple companies flow seamlessly on the patient/individual side. A lot of times they have to create multiple accounts, one person provider.
  • Being able to use the app outside of the US allows more access and freedom-range for those that travel or work internationally.

Likelihood to Recommend

While not perfect, it is one of the easier-to-use electronic health record systems that I have used thus far.

VU
Verified User
Former Employee in Information Technology (201-500 employees)
Vetted Review
Epic MyChart
4 years of experience

A great way to communicate with your health care patients

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As a company, we use Epic MyChart to inform patients of test results, scheduled appointments, and general health overviews. This has ensured that our customers are more effectively communicated with and feel that with the app, they are a touch away from managing their own health. This has reduced staff time in dealing with telephone calls or emails to respond to customer queries regarding their test results.

Pros

  • Communicates effectively with patients
  • Excellent interface
  • Notifies appointments
  • Saves staff time

Cons

  • Can be complicated for some users, so does require some explanation
  • Is only as good as the team that completes the information

Likelihood to Recommend

Before using Epic MyChart as a company we would contact our customers to inform them of results or appointments. With Epic My Chart, this has saved valuable resources as customers can now access their results on the app interface. This is very smooth and effective. We can now send direct marketing to them and generally keep them well informed.

NB
Nathan Brown
Sales Manager in Sales at LogixX Pharma (11-50 employees)
Vetted Review
Epic MyChart
1 year of experience

MyChart is the de-facto experience in connecting to your health care

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

This is used for medical information results, appointment scheduling, etc. It simplifies communication that usually takes too long over the phone, and instead is accomplished whenever you need it easily, web or mobile app. It has been used for direct messaging (although the interface is a bit dated for that), appointment reviews, and finally result in links.

Pros

  • Slick mobile app
  • Mobile app supports multiple profiles
  • Great UI that is pleasant and inviting

Cons

  • Actual data when displayed is a bit unpolished
  • Didn't find easy integration to device calendar and profiles
  • Dark mode would have been nice

Likelihood to Recommend

Sometimes it is mandatory by some providers to receive results using MyChart - in that case, you have no choice. Good thing the product is solid and shows a development team that cares about it; this shows in the UI / UX. For appointment responses, it does its job well. Direct messaging with the staff works well too, but you need to know who to message.

VU
Verified User
Director in Engineering (1001-5000 employees)
Vetted Review
Epic MyChart
6 years of experience

MyChart - helping me do my part

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We primarily use Epic MyChart to store, analyze, and manage patient data and care. We also use it to communicate with patients and facilitate care (e.g. virtual visits, MyChart messages), and collect billing payments. Because many of our patients also are seen at other healthcare organizations, it's helpful to have a standard system like MyChart that they are already familiar using.

Pros

  • Collecting payments for bills
  • Providing patient data for analysis
  • Continuous updates of their UI
  • Integrating different tools like virtual visits, SmartExam

Cons

  • Better user experience - it's most helpful for those that are digitally savvy. Patients that struggle with tech have a hard time with things like Pre-Checkin.
  • Not customizable. Very hard to customize the solution to our organization's needs while ensuring upgrades are still possible.
  • Not able to use facial recognition to log in as a patient/user.

Likelihood to Recommend

MyChart is well suited for large organizations where patients often receive care in a few places. It coordinates the information across organizations well, and patients can learn how to use the UI and be comfortable with it even if they're receiving care at a different clinic. It is less appropriate for clinics or healthcare organizations where many customizations are required, such as services provided. It also requires a lot of training and re-training of staff when updates are rolled out.

VU
Verified User
Contributor in Information Technology (10,001+ employees)
Vetted Review
Epic MyChart
10 years of experience

Overall Great program

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

It has made it really easy to see my medical information. Such as test results and scheduled visits. I am also able to fill out lots of paperwork and HIPPA notices quickly

Pros

  • Review prior visits
  • Allows me to look at test results
  • Lets me chat with my doctor on my schedule

Cons

  • It would be nice if I could switch between different providers more easily
  • It would be nice if each provider could see the others data
  • It would be nice to get detailed test results

Likelihood to Recommend

This works really well for people that are really busy and on the go. Sometimes attempting to contact the doctor for test results is difficult so this has made it really easy. It is really really nice when you have to see another provider that you have not seen before. They can quickly see when doing an in-office visit what the other doctor sees.

VU
Verified User
Engineer in Customer Service (1-10 employees)
Vetted Review
Epic MyChart
10 years of experience