Epicor not sufficient anymore, need for a more open system
Ranil Korf  RA | TrustRadius Reviewer
October 19, 2018

Epicor not sufficient anymore, need for a more open system

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Epicor Eagle N Series

We use it as the ERP program for our retail organization. We've seen positive results as a POS, negative results for marketing campaigns, receiving, reporting, and blackbox principles.
  • POS
  • Receiving
  • Connection with other software
  • No historical balances
  • In the beginning, positive. Now, for our next steps, and also for its support, negative.
It has benefits, but no historical balances so you cannot calculate things like GMROI, etc. Also you have to export to Excel and create from the download you reports and dashboards, as the visual capabilities of the program are very limited. And while it has a lot of data, the number of fields is limited.
It might be that Epicor has a lot of knowledge in retail, however, I feel that the solution is not really developed anymore, and that the connection to the outside world has been lost. Also, there are limited to no connection possibilities to other software, e.g. integration of bank applications, marketing applications, etc.
No benefit, as the capabilities of linking all flows is not there, there is not cashflow module and that make is very limited. also you have to import all in excel to make good forecasts and the connection eg between AR AP and cashflow and open PO is not there.
All other systems are much more open, and have many more nice, visual features for the user. They are also much more flexible in configuration, which you can do easily by yourself or with an implementation partner. In our experience, support of Eagle is very limited and not sufficient. They are not willing to add new features based upon client wishes, or they do not understand our situation properly.
Less appropriate if you want to connect this to other software, need historical balances for trends. You cannot prepare several reports, and also demand forecasting is not well embedded. Also with marketing campaigns, and POS connection to other devices, you are limited in the type of devices which are supported.