An ERP System that Just Works!
August 15, 2019

An ERP System that Just Works!

Devin Rowley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Epicor Eagle N Series

Epicor Eagle N Series is our ERP system. Our business uses it for point of sale, inventory, accounts payable, accounts receivable, and general ledger accounting. It touches just about every department in our company. We can track daily sales, inventory receiving, vendor payments and a lot of other functions within the system. The software is really well designed, and financially ties every transaction back to the general ledger seamlessly.
  • Eagle N Series has a comprehensive accounting package. It accurately tracks all sales transactions and payments made in every store of our retail chain and keeps a record of all transactions.
  • The ERP is flexible based on your business's needs. We currently track inventory using the average cost method, and the system accurately tracks every receiving to adjust the cost correctly.
  • We can accept up to 10 alternate tender types in addition to the full suite of credit cards at our terminals.
  • We currently use the Compass reporting system to pull a variety of different reports to help us track our business goals.
  • The financial reporting tools built into Eagle N Series needs some serious improvement. Our version will only let you generate a balance sheet and income statement in PDF format. We use some of the tools in Compass to export month-end balances and create our own financial statements using an Excel macro. I wish the software had more dynamic tools that tie directly back to the general ledger postings.
  • There is a bit of a learning curve to the software. We received excellent training during the go-live process, but some of the features really required you to use the software to understand how everything works.
  • There are limited channels to running reports. If someone in the organization is running a data-intensive report, it can bog down the entire system for a couple of hours.
  • We have saved an estimated 30-40% on labor efficiency using Eagle N Series. Exceptions are much lower than we had formerly.
  • The software is full of useful features. We have not needed to ask Epicor to make various customizations in order to meet our business needs.
  • Our inventory has a lot more visibility and we are faster in turning over the product and replacing slow-selling items for more profitable ones.
I have used Horizon Retail Solutions, Microsoft Dynamics GP, and Eagle N Series. Eagle has been the best option of the three by far. By being fully integrated as one product, Eagle N Series keeps track of every transaction on an individual level. While I did prefer some of the reporting in Dynamics GP, Eagle N Series gives me more confidence in the financial performance of our company.
My area covers our general ledger accounting. Let me tell you how much I appreciate that Eagle will fully track the entire journal entry of a sales transaction! Our previous ERP provider did not track the Cost of Goods Sold and Sales Tax portion of a sales. It was really labor-intensive to fill the missing gaps. Switching to Eagle N Series has saved the company up to 40% in various labor costs because the reporting is accurate and detailed.