OCR Functionality: Several users have found the OCR functionality in DocStar to be extremely helpful for their billing department. It has allowed them to easily find and access the necessary documents required for the billing process.
Security Levels: Many users appreciate the security levels offered by DocStar, which allow them to create multiple levels of access for employees. This feature helps them maintain HIPAA and WISP protocols, ensuring that sensitive information is protected.
Template Creation: The ability to create templates for each document type has made organizing files much easier for numerous users. They also appreciate that it ensures consistent formatting of document titles, resulting in better organization overall.
It is used across our whole organization.
With multiple plants, approvers all outside of the corporate office, DocStar is so easy and fast to get timely approvals.
We use DocStar across our entire organization. It allows us to minimize our physical storage space and cost for all the documentation that we are required to keep on file for many years.
It also centralizes the location of files/information. This is extremely helpful to our organization as we have locations in three states. We are able to access the information quickly and easily.
The ability to create different security levels for documents and folders is also extremely helpful.
It is well suited for billing service storage and retrieval. It ends the need to pay extra for a storage space. It also makes for easy cleanup of files on a yearly basis.
Working within the automotive industry, we create an enormous amount of paperwork. For the past six years, rather than keeping all of the required documents in physical form for seven years, we have, since 2014, scanned all documentation and stored by the client's name, the last 6 of the VIN, and by repair order number on our fixed ops side. This has enabled us to free up an enormous amount of space that would otherwise be taken by file storage, enough room for desks for two additional support staff personnel in our case. All documents are scanned front and rear and are easily accessed by anybody who needs to look something up.
DocStar is well suited for any industry where large amounts of documents need to be able to be easily accessed by numerous people. You have multiple ways to note the files in order to access them in the future. You also have copies of all original signed paperwork for situations where conflicts arise over products purchased, etc.
We use DocStar as part of our electronic filing system. It is primarily being used by our financial department. This reduces the paper files and the time it takes to look for documents. It is an easy way to look up items that have been scanned in.
This would be a good system for a small company that would like to move to an electronic filing system.
I was a former student assistant at the University of Washington, so I am not sure if it was used in the entire organization. However, our department used the system on a consistent basis. We used docStar to save documents and make them easier to access once they had been entered into the database. It helped us organize documents based on their content, through the templates we were able to create. It also made it easier to retrieve documents, because we could organize the title the way we wanted to by use of the templates.
For a smaller department, such as ours, docStar was efficient in the way we used it. When docStar went down, we were not heavily reliant on the database, which made it easier for us if we did not get the documents we wanted in a timely manner. For a bigger company and a bigger department, I would assume that docStar would create more problems. With the inaccurate search results, it would make it much more difficult to go to a folder on an individual basis, trying to find these specific documents.
It is being used across the whole organization as a paperless solution. The two biggest pros to this that we have found as an organization is that it is has reduced the cost of paper/printing and toner in general and it has brought our technological understanding to the rest of our employees as well. We are implementing tablets and other processes to help the solution grow more efficiently throughout our organization. The other big pro to docStar is that there is the capability of annotations of notes as we are still wanting to keep accountability to the users so they can annotate notes on things such as order acknowledgements and other documents in docStar. docStar has helped our company effectively move further technologically and productively as well as efficiently with going paperless and still keeping the productivity and accountability we are wanting.
I don't think this is a real good solution for companies that are needing their information in a paperless way that needs to be critiqued all the time. This is a good situation for a company that can use it for all the documentation from their ERP system or other programs and still have accountability but only having to have the document approved or disapproved or critiqued once or twice.
It is being used to store corporate documents such as Tenant Leases, Operating Agreements, Closing Binder documents. Although it was meant to be used company-wide, I am the only one who knows how to store documents on it because the process is cumbersome and the others in my office have decided not to pursue learning the system and instead rely solely on me to save documents to DocStar. A few other people in the office are able to retrieve documents -- the rest ask me to retrieve for them because they find the system confusing and not at all intuitive.
It is not appropriate if you have a file, such as a lease, that is constantly updated/added to with amendments, as we have not been able to find a way to automatically add the new pages to the existing document -- for instance, in a .pdf in Word, you are able to merge two documents -- we have not been able to do this in DocStar and instead have to re-scan/save the entire document when we have updates. DocStar is much more time-consuming than simply saving documents in Word to a drive, and we have not found any real benefits to DocStar.