Esker, a great business partner that brings real results.
November 21, 2019

Esker, a great business partner that brings real results.

Chad Molen CSCP, CPIM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

We use Esker On Demand for Sales Order Processing as well as Accounts Payable. It addresses manual entry of customer orders and electronic routing of invoices for approval and posting into our SAP ERP system.

Pros

  • AI and Machine Learning
  • The UI is very intuitive and easy to use.
  • Customer experience and professional services teams are the best I have worked with.

Cons

  • I would like to see more analytics.
  • It needs more open allowance for APIs for Salesforce and other key cloud systems.
  • It needs address checking with a third parties like USPS, etc.
  • We reduced our manual order entry by 50%.
  • We eliminated all of the paper A/P invoice approval process.
Exceptional customer support and professional services. The initial sales process could be a little better.

Do you think Esker delivers good value for the price?

Yes

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

Yes

Did implementation of Esker go as expected?

Yes

Would you buy Esker again?

Yes

The sweet spot for Esker is to automate your order management and A/P paper processes. They also excel if you have error prone processes using AI and machine learning. If most of your ordering and invoicing is already electronic, then your return will be much less.

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