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Esker offers their eponymous document automation platform, for paperless ordering and billing, and accounts payable / accounts receivable (AP / AR). It can be delivered as a cloud offering (as Esker on Demand), or on-premise (as Esker DeliveryWare).A good product with a few shortcomingsEsker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.,Esker makes automated invoice sending very easy Esker tracks the sending of documents & records whether or not the message was successful Esker offers various reports that can be very helpful Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere,The website can be very slow to load at times I do not like the layout of the website. Many useful fields , such as contact info, are hard to find. I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.,7,Esker has improved our DSO by getting invoices out to our customers promptly. Esker does make certain tasks take longer due to the poor organization of the website.,Kofax Capture,Adobe Connect,Document sending Document storing,Navigation the site is ridiculously cumbersome Everything loads slowly,5Credit Manager's ReviewAll 5 of our franchises use TermSync for Accounts Receivable Collections. It has virtually eliminated our 90 past due column. The automated past due reminders drive our customers to the portal where they can view their account, print an invoice or make a payment.,Sends out automated reminders Makes copies of invoices self service Makes online payments easy,I really don't have any suggestions,10,It has been very positive. It has freed up man hours to focus on these customers that need a little more attentionTermsync - Everyday User ReviewWe currently use TermSync as our collections and past dues software. This has helped my department to help keep our past dues down and collect on some of the slower paying customers. Currently, we only use TermSync in the credit department for our company.,Past Due Reminders Helps customers Schedule Payments Great at logging notes and collection calls,Breaking out large invoices into long payment plans was tricky but once you got going it became easier,10,I believe that TermSync has added to our overall bottom line by ensuring we are collecting all balances in a timely manner,,Billtrust, Salesforce Community Cloud, Avalara AvaTaxEsker - Cloud faxingWe currently use cloud faxing. It has been rock solid with no issues.,Cloud Faxing Customer Support Ease of use,Lack of customization built in,10,Got rid of on-prem server. Don't have to perform updates or worry about phone lines.Esker AP On DemandWe are implementing Esker AP On Demand in our accounts payable department to streamline processes, increase visibility, and save time and money. Esker will automate our expense invoice approval workflow processes and speed invoice entry and posting.,Improved expense approval workflows Automated Purchase Order Invoice matching and entry Increased visibility and documentation. No more paper!,Esker is a very robust product with customization at virtually every step. It takes time to get used to using the product. Some standard AP processes are not included out of the box such as ability to change payment type.,10,Improved processing time. Less paperwork. Improved visibility.Termsync ReviewWe use Termsync in our accounts receivable department only. We would like the payment plan process and set up to be more lucrative.,To do list Daily Collection Calls Needed Payments received Root Cause: Reasons for lateness,Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house,10,Quicker turnaround time on receiving our payments,Daily Collection Calls Root Causes Payments to be entered,None,Yes,10
  3. Esker Reviews
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Esker
7 Ratings
Score 8.6 out of 101
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Esker Reviews

Esker
7 Ratings
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Score 8.6 out of 101

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Reviews (1-6 of 6)

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Aubrey Dixon profile photo
July 12, 2018

A good product with a few shortcomings

Aubrey Dixon
Score 7 out of 10
Vetted Review
Verified User
Review Source
Esker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.
  • Esker makes automated invoice sending very easy
  • Esker tracks the sending of documents & records whether or not the message was successful
  • Esker offers various reports that can be very helpful
  • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
  • The website can be very slow to load at times
  • I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
  • I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.
I would recommend Esker based on the automation of invoice sending - it is very nice to have a tool that not only stores all of the contact info, but sends the invoices out as well. The tracking feature is great to have to see if the submission was successful. I do think that overall it could be much more user-friendly, but once you know what you're doing, it is not hard software to use.
Read Aubrey Dixon's full review
Jana Sherlock profile photo
April 27, 2018

Credit Manager's Review

Jana Sherlock
Score 10 out of 10
Vetted Review
Verified User
Review Source
All 5 of our franchises use TermSync for Accounts Receivable Collections. It has virtually eliminated our 90 past due column. The automated past due reminders drive our customers to the portal where they can view their account, print an invoice or make a payment.
  • Sends out automated reminders
  • Makes copies of invoices self service
  • Makes online payments easy
  • I really don't have any suggestions
AutoPay is ideal for us
Read Jana Sherlock's full review
Christopher McDaniel profile photo
April 27, 2018

Termsync - Everyday User Review

Christopher McDaniel
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use TermSync as our collections and past dues software. This has helped my department to help keep our past dues down and collect on some of the slower paying customers. Currently, we only use TermSync in the credit department for our company.
  • Past Due Reminders
  • Helps customers Schedule Payments
  • Great at logging notes and collection calls
  • Breaking out large invoices into long payment plans was tricky but once you got going it became easier
TermSync has been great for our customers' needs. It's helped us with collections and has helped our dealers with making sure that they keep their accounts current.
Read Christopher McDaniel's full review
Kara Camp profile photo
February 23, 2018

Esker AP On Demand

Kara Camp
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are implementing Esker AP On Demand in our accounts payable department to streamline processes, increase visibility, and save time and money. Esker will automate our expense invoice approval workflow processes and speed invoice entry and posting.
  • Improved expense approval workflows
  • Automated Purchase Order Invoice matching and entry
  • Increased visibility and documentation. No more paper!
  • Esker is a very robust product with customization at virtually every step. It takes time to get used to using the product.
  • Some standard AP processes are not included out of the box such as ability to change payment type.
Quickly growing companies will benefit from Esker solutions to quickly adapt to increased processing demands. Smaller businesses may benefit but ROI should be considered.
Read Kara Camp's full review
Ginger Luster profile photo
March 08, 2018

Termsync Review

Ginger Luster
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Termsync in our accounts receivable department only. We would like the payment plan process and set up to be more lucrative.
  • To do list Daily
  • Collection Calls Needed
  • Payments received
  • Root Cause: Reasons for lateness
  • Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house
  • Collections calls
  • Email reminders
Read Ginger Luster's full review

Esker Scorecard Summary

Likelihood to Recommend (7)
8.6
Usability (2)
6.3

About Esker

Esker offers their eponymous document automation platform, for paperless ordering and billing, and accounts payable / accounts receivable (AP / AR). It can be delivered as a cloud offering (as Esker on Demand), or on-premise (as Esker DeliveryWare).
Categories:  Document Management

Esker Technical Details

Operating Systems: Unspecified
Mobile Application:No