Overview
What is Esker?
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased…
Esker is a great solution for collection management
Esker Review
Esker On Demand is In Demand
Esker took the pain away
Loving my Esker!
Esker has made communicating with customers so easy!
Esker is crushing the competition!
Have just used Esker for Accounts Payable.
Esker, a great business partner that brings real results.
Great product for order entry
Termsync - Everyday User Review
A good product with a few shortcomings
Esker - Cloud faxing
Credit Manager's Review
Pricing
What is Esker?
Esker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Esker's Order-to-Cash Demo
Esker - Demo Reel VFX - UE5
Esker Procure-to-Pay Demo
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Esker?
Founded in 1985, Esker operates in North America, Latin America, Europe, and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin. The vendor states Esker leverages its culture of innovation, solid financial management, technology expertise, cohesive international organization, strong social commitment, and a HR policy that promotes autonomy and accountability.
Esker Features
- Supported: AI & RPA-driven Automation
- Supported: Multiple ERP Integration
- Supported: End-to-End Connectivity
- Supported: Mobile Application
- Supported: Global Management
- Supported: Customizable User Dashboard & Analytics
Esker Video
Esker Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(24)Attribute Ratings
Reviews
(1-17 of 17)Esker: A User-Friendly Tool For Those Seeking Automation
- Increase efficiency by eliminating keystrokes and automating certain orders
- Allows for ease of use when training new representatives
- Contains filtered views to allow for focused priorities
- Sometimes deal with long loading times on certain items upon saving
- Need clear resolutions to problems. Sometimes can be delayed or leave us with more questions
- More clear training documentation could help. Such as videos
Esker is a great solution for collection management
- Collection logs.
- Auto-send payment reminders.
- Mass messaging
- The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
- Maybe the page needs to be setup up clearer, or use different colors to not look busy.
Esker Review
- Online Payments
- Provides copies of Invoices
- Sends out Reminder Letters
- The layout is a bit clunky. I like to see everything on one screen.
Esker On Demand is In Demand
- Optical Character Recognition
- Customizable to Company Usage
- Easy Management of Users
- Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
- It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
- There is no out of the box way to automate user management with an external system.
Esker took the pain away
- Everything is electronic and every manager receives an email each morning telling them how many invoices they need to approve.
- It has completely removed paper form the Accounts payable process and automatically archives invoices for the mandatory period required by Inland Revenue.
- For monthly reporting there is visibility over what has not yet been included in the accounts and staff can follow with the tardy managers.
- For our organization there is nothing more that we need from Esker.
Loving my Esker!
- Reporting - so many options.
- Customer Service - Get back right away.
- Audit trail of approvals and comments.
- We can't enter credit memos in Esker. Need to enter in SAP and then link.
- PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
- Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
Esker has made communicating with customers so easy!
- Customer service.
- Easy to use.
- Cost.
- Missing data.
Esker is crushing the competition!
- Reading and teaching complex orders.
- Integrating with SAP.
- Ease of use.
- Handwritten orders are a challenge.
- When searching for duplicate fields, allowing the user to choose those fields.
- Create a warning if a CSR hasn't viewed all documents before approving an order.
Have just used Esker for Accounts Payable.
- Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
- Notes and comments can be made in multiple locations of the invoices to help keep all the information together.
- We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.
Esker, a great business partner that brings real results.
- AI and Machine Learning
- The UI is very intuitive and easy to use.
- Customer experience and professional services teams are the best I have worked with.
- I would like to see more analytics.
- It needs more open allowance for APIs for Salesforce and other key cloud systems.
- It needs address checking with a third parties like USPS, etc.
Great product for order entry
- Ability to cater to individual customers with use of teaching. This allows us to transition between different POs of different customers with a lower risk of error.
- Clean order queue. This can allow us to set aside orders we may be working on with a simple flag, so there is no need for someone to jump in while someone else is working on a specific PO.
- Simple layout allows for new reps to learn the system quickly.
- Esker can sometimes have a slow loading time.
Termsync - Everyday User Review
- Past Due Reminders
- Helps customers Schedule Payments
- Great at logging notes and collection calls
- Breaking out large invoices into long payment plans was tricky but once you got going it became easier
A good product with a few shortcomings
- Esker makes automated invoice sending very easy
- Esker tracks the sending of documents & records whether or not the message was successful
- Esker offers various reports that can be very helpful
- Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
- The website can be very slow to load at times
- I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
- I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.
Esker - Cloud faxing
- Cloud Faxing
- Customer Support
- Ease of use
- Lack of customization built in
Credit Manager's Review
- Sends out automated reminders
- Makes copies of invoices self service
- Makes online payments easy
- I really don't have any suggestions
Termsync Review
- To do list Daily
- Collection Calls Needed
- Payments received
- Root Cause: Reasons for lateness
- Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house
- Collections calls
- Email reminders
Esker AP On Demand
- Improved expense approval workflows
- Automated Purchase Order Invoice matching and entry
- Increased visibility and documentation. No more paper!
- Esker is a very robust product with customization at virtually every step. It takes time to get used to using the product.
- Some standard AP processes are not included out of the box such as ability to change payment type.