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Filter 14 vetted Esker reviews and ratings
Reviews (1-13 of 13)
November 20, 2019
Esker On Demand is In Demand
We use Esker On Demand for NAR Sales Order Processing in our contract business channel as well as Fax-to-Email conversion and SAP Outbound faxing. We also use Esker DeliveryWare for AP in Europe and EMEA.
- Optical Character Recognition
- Customizable to Company Usage
- Easy Management of Users
- Would have been harder and more expensive to implement had we not had experienced ABAPers and users of the old version on our end.
- It can’t use web services to place multiple orders with one call. It's not a need of ours but might be a drawback for some.
- There is no out of the box way to automate user management with an external system.
November 20, 2019
Esker, a great business partner that brings real results.
We use Esker On Demand for Sales Order Processing as well as Accounts Payable. It addresses manual entry of customer orders and electronic routing of invoices for approval and posting into our SAP ERP system.
- AI and Machine Learning
- The UI is very intuitive and easy to use.
- Customer experience and professional services teams are the best I have worked with.
- I would like to see more analytics.
- It needs more open allowance for APIs for Salesforce and other key cloud systems.
- It needs address checking with a third parties like USPS, etc.
December 10, 2019
Esker is a great solution for collection management
We use Esker for collections management. We use it in the credit department to help log collection calls and also send out auto payment reminders on late-payers. We also allow customers to post payments using the site if they wish.
- Collection logs.
- Auto-send payment reminders.
- The site could be a little more user-friendly. I think it's daunting for first-time and even multiple-time users.
- Maybe the page needs to be setup up clearer, or use different colors to not look busy.
November 20, 2019
Have just used Esker for Accounts Payable.
We use Esker across our whole organization as a means for submitting and processing invoices for payment. Accounts Payable uses Esker the most. The biggest problem we had was having too much paper. Esker helped decrease the amount of paper shuffling by a drastic amount. Esker also helped the AP department move invoices around quicker for internal approvals and payment.
- Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
- Notes and comments can be made in multiple locations of the invoices to help keep all the information together.
- We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.
November 14, 2019
Termsync - Everyday User Review
We currently use TermSync as our collections and past dues software. This has helped my department to keep our past dues down and collect on some of the slower paying customers. This helps keep out receivable balance down and keep our dealers open to buy.
- Past Due Reminders
- Helps customers Schedule Payments
- Great at logging notes and collection calls
- Breaking out large invoices into long payment plans was tricky but once you got going it became easier
November 20, 2019
Great product for order entry
We use Esker to process sales orders from our customers. There are a couple more departments which use it for processing literature orders and correspondence. Esker has allowed us to process a higher amount of orders in a shorter amount of time.
- Ability to cater to individual customers with use of teaching. This allows us to transition between different POs of different customers with a lower risk of error.
- Clean order queue. This can allow us to set aside orders we may be working on with a simple flag, so there is no need for someone to jump in while someone else is working on a specific PO.
- Simple layout allows for new reps to learn the system quickly.
- Esker can sometimes have a slow loading time.
December 10, 2019
Esker has made communicating with customers so easy!
Esker is being used by our accounting team for collections management. We use it to help improve our accounts receivables and to communicate with customers easily. We send out automatic weekly statements to customers who have any past due invoices, which gets us on their radar without having to do anything! It is such a convenience.
- Customer service.
- Easy to use.
- Cost.
- Missing data.
November 30, 2019
Esker is crushing the competition!
Esker is being utilized on 3 teams in our customer service department. It allows users to enter orders quickly and accurately so that CSRs can use their time focusing on other customer issues and concerns. It has reduced human error and overtime. It has the ability to allow users to see their progress and the reporting function is a breeze.
- Reading and teaching complex orders.
- Integrating with SAP.
- Ease of use.
- Handwritten orders are a challenge.
- When searching for duplicate fields, allowing the user to choose those fields.
- Create a warning if a CSR hasn't viewed all documents before approving an order.
July 12, 2018
A good product with a few shortcomings
Esker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.
- Esker makes automated invoice sending very easy
- Esker tracks the sending of documents & records whether or not the message was successful
- Esker offers various reports that can be very helpful
- Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
- The website can be very slow to load at times
- I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
- I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.
All 5 of our franchises use TermSync for Accounts Receivable Collections. It has virtually eliminated our 90 past due column. The automated past due reminders drive our customers to the portal where they can view their account, print an invoice or make a payment.
- Sends out automated reminders
- Makes copies of invoices self service
- Makes online payments easy
- I really don't have any suggestions
We currently use cloud faxing. It has been rock solid with no issues.
- Cloud Faxing
- Customer Support
- Ease of use
- Lack of customization built in
We are implementing Esker AP On Demand in our accounts payable department to streamline processes, increase visibility, and save time and money. Esker will automate our expense invoice approval workflow processes and speed invoice entry and posting.
- Improved expense approval workflows
- Automated Purchase Order Invoice matching and entry
- Increased visibility and documentation. No more paper!
- Esker is a very robust product with customization at virtually every step. It takes time to get used to using the product.
- Some standard AP processes are not included out of the box such as ability to change payment type.
We use Termsync in our accounts receivable department only. We would like the payment plan process and set up to be more lucrative.
- To do list Daily
- Collection Calls Needed
- Payments received
- Root Cause: Reasons for lateness
- Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house
Esker Scorecard Summary
About Esker
Categories: Accounts Payable / Accounts Receivable, Order Management, Procurement, Document Management
Esker Competitors
Esker Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | Apple iOS, Android |