TrustRadius
Esker offers their eponymous document automation platform, for paperless ordering and billing, and accounts payable / accounts receivable (AP / AR). It can be delivered as a cloud offering (as Esker on Demand), or on-premise (as Esker DeliveryWare).EskerA good product with a few shortcomings2018-07-12T15:39:48.917ZEsker is used by our Billing & Accounts Receivable departments. The billing team uses Esker to store customer contact info & to send the invoices out each month. The accounts receivable team uses Esker to look up contact info, to see when invoices were sent, & to verify that the invoices went through successfully.,Esker makes automated invoice sending very easy
Esker tracks the sending of documents & records whether or not the message was successful
Esker offers various reports that can be very helpful
Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere,The website can be very slow to load at times
I do not like the layout of the website. Many useful fields , such as contact info, are hard to find.
I question the accuracy of the tracking feature. I have had many customers swear up & down that they did not receive our invoice even when Esker says it was successful.,7,Esker has improved our DSO by getting invoices out to our customers promptly.
Esker does make certain tasks take longer due to the poor organization of the website.,Kofax Capture,Adobe Connect,Document sending
Document storing,Navigation the site is ridiculously cumbersome
Everything loads slowly,5Aubrey DixonCredit Manager's Review2018-04-27T21:43:36.272ZAll 5 of our franchises use TermSync for Accounts Receivable Collections. It has virtually eliminated our 90 past due column. The automated past due reminders drive our customers to the portal where they can view their account, print an invoice or make a payment.,Sends out automated reminders
Makes copies of invoices self service
Makes online payments easy,I really don't have any suggestions,10,It has been very positive. It has freed up man hours to focus on these customers that need a little more attentionJana SherlockTermsync - Everyday User Review2018-04-27T21:58:32.882ZWe currently use TermSync as our collections and past dues software. This has helped my department to help keep our past dues down and collect on some of the slower paying customers. Currently, we only use TermSync in the credit department for our company.,Past Due Reminders
Helps customers Schedule Payments
Great at logging notes and collection calls,Breaking out large invoices into long payment plans was tricky but once you got going it became easier,10,I believe that TermSync has added to our overall bottom line by ensuring we are collecting all balances in a timely manner,,Billtrust, Salesforce Community Cloud, Avalara AvaTaxChristopher McDanielTermsync Review2018-03-08T22:27:31.872ZWe use Termsync in our accounts receivable department only. We would like the payment plan process and set up to be more lucrative.,To do list Daily
Collection Calls Needed
Payments received
Root Cause: Reasons for lateness,Payment Plans, the date for payments cannot be moved backwards, I have to email Temsync to do it in-house,10,Quicker turnaround time on receiving our payments,Daily Collection Calls
Root Causes
Payments to be entered,None,Yes,10Ginger LusterEsker - Cloud faxing2018-05-16T14:12:43.239ZWe currently use cloud faxing. It has been rock solid with no issues.,Cloud Faxing
Customer Support
Ease of use,Lack of customization built in,10,Got rid of on-prem server.
Don't have to perform updates or worry about phone lines.Verified User
Unspecified
Esker
7 Ratings
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