Have just used Esker for Accounts Payable.
November 21, 2019

Have just used Esker for Accounts Payable.

Kay Wagner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Esker

We use Esker across our whole organization as a means for submitting and processing invoices for payment. Accounts Payable uses Esker the most. The biggest problem we had was having too much paper. Esker helped decrease the amount of paper shuffling by a drastic amount. Esker also helped the AP department move invoices around quicker for internal approvals and payment.
  • Our users have a couple different ways to submit invoices into Esker for processing. This is helpful in case one of the other ways is unavailable for use.
  • Notes and comments can be made in multiple locations of the invoices to help keep all the information together.
  • We still encounter challenges with invoice submission and missing invoices that were sent into Esker but never show up.
  • Esker has had a positive impact on our time management skills.
We have not used any other product similar to Esker in the past.
When we first started using Esker, there were a lot of kinks to be worked out. A couple of those we are still working on resolving.

Do you think Esker delivers good value for the price?

Not sure

Are you happy with Esker's feature set?

Yes

Did Esker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Esker go as expected?

Yes

Would you buy Esker again?

Yes

For Accounts Payable, invoices used to be submitted via snail mail or email from all of our different locations. Since we have started use of Esker, we have noticed the time it has been saving everyone with processing invoices. It also helps greatly with questions from various vendors that are received on a daily basis.