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FAMOC has proven to be highly effective in ensuring the security and compliance of company data on mobile devices, according to users. …
Starting at $2 per month
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What is FAMOC?
FAMOC, offered by Techstep, is a mobile device management (MDM) solution designed to enable businesses of all sizes to efficiently set up, protect, and manage their mobile devices. Targeting small to large enterprises, FAMOC caters to the needs of IT professionals, IT administrators, mobile device...
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Basic
$2
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is FAMOC?
FAMOC, offered by Techstep, is a mobile device management (MDM) solution designed to enable businesses of all sizes to efficiently set up, protect, and manage their mobile devices. Targeting small to large enterprises, FAMOC caters to the needs of IT professionals, IT administrators, mobile device administrators, security professionals, and the financial services industry. According to the vendor, FAMOC offers extensive features and capabilities to enhance data security, prevent data leaks, and streamline mobile device management processes.
Key Features
Mobile device management under control: FAMOC allows businesses to remotely set up, protect, and manage various types of devices, including smartphones, tablets, PCs, laptops, and smartwatches. It supports both corporate-owned and BYOD scenarios, with the aim of ensuring the separation of company and personal data.
Eliminate data leaks with Essentials MDM: FAMOC's Essentials MDM feature provides an automated solution to prevent data leaks, offering easy management and protection for all mobile devices within a company. It enables tailored device setup, location monitoring, remote troubleshooting, and selected app deployment, according to the vendor.
Get more control with less hassle: FAMOC's Essentials MDM is a complete enterprise mobile management suite, allowing businesses to remotely enroll, set up, distribute, install apps, secure, monitor, manage, and troubleshoot mobile devices. It aims to streamline the process of setting up new devices and offers bulk operations for different operating systems, according to the vendor.
Get full visibility of all your mobile devices: FAMOC's Essentials MDM offers comprehensive visibility of all mobile devices within an organization, allowing instant device location tracking and the ability to track stolen or lost corporate devices. It supports monitoring of business processes and enables geofencing to prevent data misuse, according to the vendor.
Available license options: FAMOC's Essentials MDM provides flexibility with different license options, including cloud hosting, dedicated hosting, and on-site implementation on the company's server. Businesses can choose the licensing option that best suits their needs, according to the vendor.
Mobile device location: FAMOC's Essentials MDM includes features for instant mobile device location tracking, enabling businesses to locate a single device or device group. It can be used to track stolen or lost corporate devices and monitor business processes in logistics and delivery services, according to the vendor.
Troubleshoot remotely: FAMOC's Essentials MDM offers remote troubleshooting capabilities, allowing businesses to resolve issues on mobile devices without physical access. It aims to streamline the troubleshooting process, saving time and resources for on-site support, according to the vendor.
Numerous integrations: FAMOC's Essentials MDM offers seamless integration with other systems and platforms, allowing businesses to integrate mobile device management with their existing IT infrastructure. Integration options include identity and access management (IAM) solutions, providing flexibility and leveraging existing technology investments, according to the vendor.
FAMOC Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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FAMOC has proven to be highly effective in ensuring the security and compliance of company data on mobile devices, according to users. With the ability to lock down mobile devices, businesses are able to protect and secure sensitive data, providing peace of mind for both employees and management. The software's managed services are particularly appreciated, as they help locate lost devices and ensure that company data is erased if the device cannot be recovered. This feature is crucial in maintaining the integrity of sensitive information and mitigating potential risks.
In addition to its security capabilities, FAMOC has also been praised for its contribution to improved efficiency and productivity within companies. By providing constant access to resources on mobile devices, employees can stay connected and productive even when they are away from their desks. This flexibility allows for seamless collaboration and communication, ultimately leading to better workflow and faster decision-making processes.
Furthermore, users value FAMOC's ability to provide an overview of compliance and make appropriate remediations. This feature helps businesses maintain regulatory compliance and ensures that they are following industry standards. By having a comprehensive view of compliance status, companies can take proactive measures to address any issues or discrepancies, minimizing risk and avoiding potentially costly penalties.
While FAMOC has garnered positive feedback for its range of capabilities, some customers have noted the importance of timely support and escalation. Swift resolution of any technical issues or concerns is crucial in ensuring customer satisfaction. Providing efficient support channels and effective escalation procedures can help alleviate any potential dissatisfaction that may arise from unexpected challenges.
Overall, FAMOC has proven to be a valuable tool for companies looking to enhance mobile device security, improve efficiency, maintain regulatory compliance, and provide top-notch support. Its robust features and user-friendly interface make it a reliable choice for organizations of all sizes seeking effective mobile device management solutions.
Efficient Device Enrollment: Users have praised FAMOC for its quick and seamless enrollment process for iOS and Android devices, regardless of quantity. This has allowed many reviewers to efficiently onboard and manage a large number of devices.
Versatile Device Support: Reviewers have highlighted that FAMOC supports a wide range of devices, including Zebra, Samsung, Lenovo, and Mobicell. This versatility has been appreciated by users who need to manage various device types within their organization.
Flexible Hosting Options: Many users have found the hosting options provided by FAMOC to be secure and flexible. The software offers both cloud and dedicated hosting options, as well as in-premise solutions. This flexibility allows organizations to choose the hosting method that best suits their needs.
Lack of Support: Several users have expressed frustration with the lack of support from FancyFon. They have reported ongoing software errors since July 4th, 2018, but feel that their issues are not being prioritized for resolution. This lack of responsiveness has left users feeling unsupported and struggling to find solutions.
Possible Time Zone Differences: Some reviewers speculate that the lack of support may be due to time zone differences. They believe that this might hinder effective communication between users and FancyFon's support team, resulting in delayed responses and prolonged resolution times. This adds further frustration to an already challenging situation.
Staff Changes Impacting Issue Resolution: Users have also raised concerns about potential staff changes at FancyFon. They suspect that key personnel may have left the company, which could explain the struggle in addressing the software problems effectively. The absence of experienced individuals who were familiar with the system may contribute to longer resolution times and a perceived lack of expertise in resolving user issues.