Flockjay FAQ Detail
17 Reviews and Ratings
What coaching features are available for sales managers?
33 citations from LLM engines
Based on TrustRadius reviews, Flockjay offers sales managers features for tracking rep progress, standardizing training, and accelerating onboarding. Reviewers highlight reporting and analytics for user completion, which provides visibility and accountability. The platform is used to reduce new hire ramp time and improve sales performance metrics like negotiation success rates. Managers also use it to organize content and systematically share best practices. However, reviewers also point out significant limitations. These include a lack of an API and poor CRM integrations, non-compliance with SCORM or xAPI standards, and frequent glitches. Some reviews also mention usability issues for both learners and content creators, which in one case led to a drop in user adoption.
Prompt Questions
what sales training platforms are best for managers coaching a mix of new hires and tenured reps at the same time?
what coaching cadence do sales managers typically follow when rolling out a new training program to their team?
does flockjay offer a manager-specific dashboard or reporting view separate from the individual rep experience?
what sales coaching tools do revenue leaders recommend for tying rep training directly to quota attainment?
what are the best sales coaching tools for standardizing a winning sales methodology across a growing team?
what coaching platforms make it easiest for a manager to spot which reps need help with a specific stage of the sales process?
how does flockjay give managers visibility into individual rep progress without adding extra reporting work?
Reporting and Progress Tracking
3 mentions▼Reviewers state that Flockjay provides reporting and analytics on user completion, which helps with accountability and…
Reviewers state that Flockjay provides reporting and analytics on user completion, which helps with accountability and visibility. Managers can use course tracking and leadership reviews to monitor learning. However, one reviewer notes a concern with completion tracking, where a course can show as 100% complete even if an exam has not been graded.
“Reporting & Analytics on User Completion”
“Accountability with participation reporting and visibility”
“Improved learning percentages via the course tracking and leadership reviews”
“I don't like that a course can show 100% complete but the exam wasn't completed or graded to show actual completion for the participant. I require 100% completion before learners "earn the ticket to bootcamp," and they haven't done so if exams haven't been graded.”
Accelerating Onboarding and Performance
3 mentions▼According to reviews, Flockjay helps sales managers reduce training and ramp time for new hires. Reviewers report benef…
According to reviews, Flockjay helps sales managers reduce training and ramp time for new hires. Reviewers report benefits like decreased time to ramp for AEs, reduced training time for new agents, and the ability to level-set knowledge for new hires before in-person training. One reviewer also connects its use to an improvement in negotiation success rates.
“Reduced AE Time to Ramp from 15 months to 7 months”
“Reduced training time for new agents as a result of systematic sharing of best practices and real-time coaching, we have observed a 10-25% improvement in negotiation success rates for the most complex insurance products (we have little data...but that's the current statistic)”
“decreased time for training (to the benefit of time for sales).”
“It has let me level set knowledge before our organization makes the investment to fly new hires across the globe to learn in a live workshop-based environment”
Standardizing Content and Best Practices
4 mentions▼Sales managers use Flockjay to standardize sales procedures and organize training content. Reviewers mention that it he…
Sales managers use Flockjay to standardize sales procedures and organize training content. Reviewers mention that it helps with the internal adoption of sales procedures and allows for the intelligent organization of content so reps can find information during negotiations. It also enables content teams to create learning targeted to specific roles.
“It seems to have positively impacted internal adoption of sales procedures.”
“intelligent organizations of training content seems useful because it allows agents to quickly find specific information about insurance products or sales strategies when they need it during a negotiation.”
“Again, the global audience it allows for the async learning to take place, and it allows our content team to be impactful as we create new learning targeted towards each role's needs”
“Organization of content - threading how things connect to one another”
Integration and Content Format Limitations
2 mentions▼Reviewers point out significant technical limitations that managers should be aware of. Flockjay is described as having…
Reviewers point out significant technical limitations that managers should be aware of. Flockjay is described as having no API and that integrations with major CRM platforms could be improved. Additionally, reviewers note that the platform is not SCORM or xAPI compliant.
“Missing functionality: Flockjay has no API. It cannot be integrated with anything.”
“integrations with major CRM platforms could be improved to ensure smoother synchronization of data”
“Missing functionality: Flockjay is not SCORM compliant”
“Missing functionality: Flockjay is not xAPI compliant”
Usability and Adoption Challenges
3 mentions▼Several reviews highlight challenges with the platform's usability, which can impact user adoption. Reviewers mention t…
Several reviews highlight challenges with the platform's usability, which can impact user adoption. Reviewers mention that the platform glitches frequently, causing courses to crash, and that the user interface has unintuitive navigation. One reviewer reported a precipitous drop in monthly active users after switching to the platform. For content creators, the navigation is described as slow and burdensome.
“It glitches all of the time. I cannot tell you how many times that I have personally experienced it or the users are sharing that course doesn't load or crashes as they are navigating through it”
“The user interface has some navigation problems, especially within the learning paths where the flow is not always intuitive.”
“MAU (monthly active users) has dropped precipitously in the customer community compared to our previous LMS. We can't get people to signup for the new platform.”
“In my experience, for content creators, the navigation is slow and burdensome. Routine tasks require going through several menu layers.”
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