Item: Flockjay
Rating: 1
Author: Verified User

Overall Satisfaction with Flockjay

Use Cases and Deployment Scope

Flockjay is the LMS for internal sales enablement, internal technical enablement, and external customer education. We are forced to use Flockjay for everything related to learning.

Pros and Cons

Pros

I think Flockjay does several things adequately, but nothing particularly well.
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Cons

In my experience, for content creators, the navigation is slow and burdensome. Routine tasks require going through several menu layers.
In my experience, for content consumers, the navigation and course presentation is clumsy and disorganized. Although this may be at least partially the fault of our internal admins. I'm not sure how much leeway the platform gives them.
Missing functionality: Flockjay has no API. It cannot be integrated with anything.
Missing functionality: Flockjay is not xAPI compliant
Missing functionality: Flockjay is not SCORM compliant
Missing functionality: You cannot import content. The only way to input text is by typing or copy-and-paste.

Most Important Features

Management decided to use Flockjay because the sales team was using it, so we already had a license. That appears to be the exclusive feature that was considered for making it the corporate LMS.

Return on Investment

It seems to have positively impacted internal adoption of sales procedures.
MAU (monthly active users) has dropped precipitously in the customer community compared to our previous LMS. We can't get people to signup for the new platform.

Usability

I think it is adequate for sales, but not up to the task of an LMS. It's interface is clunky and the lack of API makes it nearly unusable for serious content creators.

Sales Enablement Training

Sales numbers are going up, but it is not clear how much of that can be attributed to Flockjay.

Alternatives Considered

Adobe Captivate, Salesforce CMS, Salesforce Experience Cloud, Docebo Learning Platform and Moodle

Key Insights

Do you think Flockjay delivers good value for the price?

Are you happy with Flockjay's feature set?

Did Flockjay live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Flockjay go as expected?

Would you buy Flockjay again?

In my opinion, it is not appropriate for LMS use cases.
The platform was originally marketed as a "sales enablement" tool, and it may be adequate for that. You can type text and enter a link to a video. You can display images like charts or graphs, but there's no API, so the graphs are static images, not dynamic input. You cannot integrate it with a CRM or ERP. You cannot directly integrate it with a CMS. You cannot export student data.

Comments

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In my opinion, Minimally Adequate