Flywire Reviews & Insights

Score9.1 out of 10

8 Reviews and Ratings

Community insights

TrustRadius Insights for Flywire are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Security: Users have expressed their trust in Flywire, considering it to be a reliable and secure platform. They appreciate the strong commitment to data security, which gives them confidence that their personal and financial information is well-protected.

User-Friendly Interface: The user interface of Flywire has received high praise for its ease of use and intuitive design. Users find it simple to navigate, making fund transfers smooth and hassle-free. Additionally, they find the payment breakdown feature helpful as it provides a clear breakdown of taxes and base amounts.

Real-Time Payment Tracking: Flywire offers transparent and real-time payment tracking, allowing users to monitor their transactions with ease. This feature gives users peace of mind by providing visibility into the progress of their payments throughout the entire process.

Reviews

5 Reviews

Flywire is an easy to use option for international wire transfers / payments

Rating: 8 out of 10

Incentivized

April 7, 2022

Use Cases and Deployment Scope

At the educational institution in which I work, students (in particular, international students) use our wiring payment option (Flywire) to make payment for the tuition of their classes. So far the use of this payment option has been smooth; however, there seems to be a delay in the data that gets reported to us (a few days, maybe) after a wire transfer has been made. So, if a student has an upcoming payment deadline to pay for classes, that student sometimes is notified by our school that he/she still hasn't paid in a timely manner and may get dropped from their classes due to non-payment, but the student may insist that payment was in fact made. Also, if an amount is paid for that is larger than the outstanding balance, the overpaid amount gets wired back to the source from which it came; however, sometimes the student has that done intentionally in order to have some monetary credit in their account balance with our school.

Pros

It accepts a wire transfer from virtually all nations outside the U.S.
The customer service support is helpful.
Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly.

Cons

Delay time could be shortened between the actual time of payment and the confirmation of payment.
It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money.
Refund information by way of Flywire is a little vague.

Likelihood to Recommend

Many of our international students studying at our institution are financially supported by their parents in their homeland. In other words, they rely on their families for payment of their class fees. So, Flywire makes international payments convenient by making payment by visiting our college website and finding the Flywire payment option. Some prefer this method over credit card payments or by wiring money to the student's bank account in the U.S., which creates a whole additional step in making payments.

David Chang

International Student Program Specialist at Irvine Valley College (51-200 employees)

Vetted Review

2 years of experience

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Sertifi is the way to go!

Rating: 8 out of 10

Incentivized

February 4, 2021

Use Cases and Deployment Scope

Currently, there are multiple departments within our Organization that use Sertifi. I personally have been using it for about 5-6 years and love it! Sertifi helps our organization send agreements to customers for our software and for statement of work agreements. By using Sertifi, it allows for secure payments and easy transactions. We receive an email when the customer signs, and it's seamless!

Pros

Online payment capture is huge! And it's secured.
Contracts get signed extremely fast using Sertifi.
You receive an email notification once the customer signs, to know the transaction is complete.
You also receive a notification when the customer 'views' the agreement.

Cons

More fields where we can copy more clients on a quote.

Likelihood to Recommend

I really love Sertifi. i have used other platforms in the past and Sertifi outdoes them all. I feel the contract aspect of the system is seamless and really makes it easy to send out agreements, revise them if needed and know when the customer signs.

Verified User

Account Manager in Customer Service (201-500 employees)

Vetted Review

5 years of experience

Electronic and Secure

Rating: 10 out of 10

Incentivized

July 10, 2019

Use Cases and Deployment Scope

It is being used by many (though not all) hotels to securely and electronically obtain credit card authorizations and ensure the validity of those cards while also protecting the data as it is very sensitive in nature.

Pros

Provides an easy way to send credit card authorizations and receive them without the need for faxing or signatures on real paper.
Ensures the credit or debit card matches the name and address of the person to which it is issued.
Tracks digital footprint of the submission of the credit card authorization.

Cons

Still needs improvement in setting permissions for who in the organization can see full credit card numbers.
Could use additional backup material for disputes with credit card companies.

Likelihood to Recommend

It is well suited for individual transactions or a couple of transactions by the same customer. Most customers making numerous purchases at different times still prefer the paper format, given that they do not need to start from scratch each time.

Dave Grorud

Assistant General Manager in Customer Service at Interstate Hotels (10,001+ employees)

Vetted Review

1 year of experience

Good tool for solving a basic problem.

Rating: 8 out of 10

Incentivized

July 23, 2018

Use Cases and Deployment Scope

We used it for deals where payments were not made at time of sale. It was most helpful with Government agencies, schools, etc.. or larger businesses where getting payment was a slow process on the customer's end, but they had enough approval to move forward with signing off on a deal.

Pros

Simple solution to a relatively simple problem, the best kind of tool.
Quick implementation.
Low Cost

Cons

Didn't have a big enough use case to really come up against Sertifi's limits.. it did everything we needed it to do.

Likelihood to Recommend

When you can get approval for a deal but not payment right away, and it worked seamlessly with Salesforce.

Adam Harless

Director of Operations and Sales Operations in Corporate at PrintWithMe (11-50 employees)

Vetted Review

1 year of experience

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Certified for Sertifi

Rating: 8 out of 10

Incentivized

March 21, 2018

Use Cases and Deployment Scope

Sertifi is being used for the client base, the people who are actually submitting applications for grants in the non-profit world. We use it a little different in that when an application gets filled out, we use Sertifi within the Salesforce environment to create a document automatically, but send the actual document out (the LOI) ten days after submission (in case we need to change what was submitted). The Sertifi doc goes out for signature at this time and then upon return we have it attached to the organization account in Salesforce. Sertifi helps keep the needed documentation prior to any money being exchanged between organizations; it's a great tool.

Pros

Document generation - it's extremely simple to integrate the data needed from our platform onto a document efficiently.
Sytem integration - having the ability to integrate to our Salesforce.com platform was a selling point, in that the open API enables us to keep documents tied to specific clients.
Email template ability - not only great for document generation, it is also great in its capability for sending and customizing the email templates along side it.

Cons

Customizable integration - Although Sertifi has a very simple integration process for Salesforce.com, it required us to work closely with a Serifi developer to fully customize the process the way we needed (ex. creating the document without fully sending it immediately)

Likelihood to Recommend

Sertifi is great for simple, out-of-the-box needs - such as document creation, sending to clients, email templates, and document tracking. For any out-of-the-box needs, Sertifi is a little less friendly in the user ability to customize - our developers had to work with the Sertifi developers to really communicate the need and create a solution (a solution WAS reached - great!). Our example for this is creating the document upon object creation in Salesforce, but not sending it immediately (waiting 10 days).

Jessie Mead

Salesforce Consultant in Information Technology at Independent (11-50 employees)

Vetted Review

2 years of experience

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Flywire is an easy to use option for international wire transfers / payments

Rating: 8 out of 10

Incentivized

April 7, 2022

Use Cases and Deployment Scope

Pros

It accepts a wire transfer from virtually all nations outside the U.S.
The customer service support is helpful.
Once payment information in our system is updated, it allows for payment for classes from overseas to run smoothly.

Cons

Delay time could be shortened between the actual time of payment and the confirmation of payment.
It could allow for the payer to pay more than the outstanding balance without rejecting additional amounts of money.
Refund information by way of Flywire is a little vague.

Likelihood to Recommend

David Chang

International Student Program Specialist at Irvine Valley College (51-200 employees)

Vetted Review

2 years of experience

View profile