FocalScope

What is FocalScope?

FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps organizations to centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

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Categories & Use Cases

Media

Screenshot of FocalScope Main Menu

Screenshot of FocalScope Live Chat Sign On Window

Screenshot of FocalScope Live Chat Agent Window

Screenshot of FocalScope Dashboard

Screenshot of FocalScope backlog and SLA

Screenshot of FocalScope for Android and Iphone

Screenshot of FocalScope Sugar CRM integration

Screenshot of FocalScope Survey Module

Screenshot of FocalScope Canned Responses

Screenshot of FocalScope IP-telephony integration

Screenshot of FocalScope Scheduled Reporting

Screenshot of FocalScope Email Processing Rules

Screenshot of FocalScope Internal Messaging - InnerCircle (New UI)

Screenshot of FocalScope Internal Discussions (New UI)

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Screenshot of FocalScope Main Menu

Most Frequent Users

Top 3 industries using FocalScope.

Based on HG Insights installation data

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#1 most frequent

Administrative and Support and Waste Management and Remediation Services

9 installations of 43

#2 most frequent

Manufacturing

5 installations of 43

#3 most frequent

Wholesale Trade

3 installations of 43

Salesforce Agentforce Service

Atlassian Service Collection, with Jira Service Management

Vonage Business Communications