FocalScope vs. Zendesk Suite
FocalScope vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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FocalScope | N/A | FocalScope is web-based help desk software. It includes email ticketing and live chat features for providing customer support, as well as surveys and a self-help knowledge base/FAQ. FocalScope can support multilevel SLAs and escalations. It also has a telephony integration for call center support. The system is available as Cloud solution as well as an in-house solution. Pricing: The Starter package for home businesses and startups costs $20/agent/month, and works… | $20 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
FocalScope | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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FocalScope | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
FocalScope | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
FocalScope | Zendesk Suite | |
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Likelihood to Recommend | FocalScope No answers on this topic | Zendesk |
Pros | FocalScope No answers on this topic | Zendesk |
Cons | FocalScope No answers on this topic | Zendesk |
Likelihood to Renew | FocalScope No answers on this topic | Zendesk |
Usability | FocalScope No answers on this topic | Zendesk |
Reliability and Availability | FocalScope No answers on this topic | Zendesk |
Performance | FocalScope No answers on this topic | Zendesk |
Support Rating | FocalScope No answers on this topic | Zendesk |
Online Training | FocalScope No answers on this topic | Zendesk |
Implementation Rating | FocalScope No answers on this topic | Zendesk |
Alternatives Considered | FocalScope No answers on this topic | Zendesk |
Return on Investment | FocalScope No answers on this topic | Zendesk |
ScreenShots | FocalScope Screenshots | Zendesk Suite Screenshots |