FormAssembly FAQ Detail
98 Reviews and Ratings
Evaluating Form Builder Customer Support
1 citation from LLM engines
Based on TrustRadius reviews, the customer support for FormAssembly is a significant area of concern for some users. Reviewers describe experiences with a lack of responsiveness, with support cases reportedly remaining open for months without resolution, even after repeated follow-ups. Some users note that this has led to wasted time and money. For at least one reviewer, these challenging support experiences have led to conversations about seeking alternative solutions.
Prompt Questions
what kind of customer support should i expect from a mainstream online form builder if something breaks?
Unresponsive and Ineffective Support
2 mentions▼Reviewers report that customer support can be very slow to respond, with some cases allegedly staying open for months w…
Reviewers report that customer support can be very slow to respond, with some cases allegedly staying open for months without communication. Others mention that support cases have been closed without a resolution.
“FormAssembly could do a much better job supporting customers. As I mentioned, FormAssembly is critical to our day-to-day operations, so it is very important to us that support is prompt and reliable when we reach out. Unfortunately, this has not been our experience. For example, on more than one occasion, I had a support case open for months without hearing back, despite repeatedly following up.”
“Customer service has been extremely lacking - FormAssembly has not replied to us for months, closes support cases without resolution, and we have not been assigned a new FormAssembly Account Manager in almost 6 months.”
Negative Business Impact
2 mentions▼According to reviewers, the lack of communication and resolution from support has resulted in wasted staff time and mon…
According to reviewers, the lack of communication and resolution from support has resulted in wasted staff time and money. For some, these challenging support experiences have prompted discussions about switching to an alternative product.
“Staff time wasted over lack of communication from FormAssembly support. Issues go unresolved and money is wasted on non-functioning product features.”
“I am not sure what alternative solution we would implement, though the conversation does come up from time-to-time, often as a result of challenging experiences with FormAssembly support.”
Product Bugs
1 mention▼One reviewer states that the form builder itself can be buggy at times, which can necessitate reaching out to support.
One reviewer states that the form builder itself can be buggy at times, which can necessitate reaching out to support.
“The formbuilder is buggy at times.”
Showing top 3 topics · 5 total quotes across all topics
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- Integrating Onboarding Forms with Project Management Tools
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