Item: FormAssembly
Rating: 10
Author: Verified User

Overall Satisfaction with FormAssembly

Use Cases and Deployment Scope

We use it for external facing web forms allowing constituents to sign up for the many programs we offer.

Pros and Cons

Pros

The Salesforce integration is fantastic.
Smart lists from Salesforce is also a slam dunk.
The formbuilder itself is straightforward.

Cons

The formbuilder is buggy at times.
I would love to be able to make the formula box bigger when working in the connectors; it's sometimes hard to do so in such a small space. This is also a bit buggy.
The layout of the notifications page often confuses many people. Strange to ask for the email to do the autoresponder, and then set up notifications, and then set up autoresponder.

Return on Investment

We rely on it heavily for bringing information into our system.

Usability

It's functional and despite some minor but frustrating bugginess in the form builder and connector set up, formassembly is flexible enough to really help us complete and business process.

Alternatives Considered

SurveyMonkey Apply

We use both, but SMA is nice because you have a portal you can log into. In all other ways, Formassembly is better in my opinion.

Key Insights

Do you think FormAssembly delivers good value for the price?

Yes

Are you happy with FormAssembly's feature set?

Yes

Did FormAssembly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FormAssembly go as expected?

Yes

Would you buy FormAssembly again?

Yes

It is really great for information intake, especially when integrating with Salesforce. The save and resume feature is something we like the idea of, but rarely use because it's not aesthetically pleasing, and we cannot adjust the email that gets sent when someone wants to save and resume.

FormAssembly Feature Ratings

Comments

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Formassembly is Great.